Le Meridien Xi'an Chanba

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

很棒

Our first impression of the Le Meridien Chanba Hotel in Xi'an was awe-inspiring due to its location, majesty, lights and modern look. However upon check-in, we had an issue as to whether or not the room was previously paid (it was previously booked and pre-paid) and if the room itself was ready - this took over 30 minutes to discuss and resolve. Quite graciously, the on-site manager, Igor, was able to rectify the situation and compensated us with an evening apéritif. Thank you Igor. As for the suite we booked in, it was both spacious and had beautiful views. Unfortunately however the Master Bedroom shower did not drain properly and the entire bathroom floor subsequently flooded (architectural issue and NOT a clogged drain); also, the children's upper Bunk Bed had a broken bed post fixture and my daughter nearly fell 2 metres to the floor. Lastly, the swimming pool was closed for 1-2 days during our stay (maintenance or cleaning), this was most unfortunate as it was during the height of summer 40 °C and it is my belief that this 'cleaning' or 'maintenance' of the pool could have been performed at a more opportune time for guests. In summary, we have top marks for Igor who was very professional, personable and was even accessible during his day off - thank you for making our stay memorable and we feel secure in the knowledge that you will help to correct some of these issues mentioned above. Thank you Igor and Le Meridien Chanba Xi'an. Best Regards, The BOYCES

Hotellet er fantastisk. Beliggenheten er litt avsides, du er avhengig av taxi. Personalet i resepsjonen gjør sitt beste for at du skal få et flott opphold. Vi hadde club rom med lounge tilgang, det er første gang jeg har opplevd at dette ikke gir tilgang på frokost. Vi måtte betale 88 RMB pr. person for å få frokost. Dette skulle hotellet ha informert om på forhånd. Lounge har fantastiske lokaler, men maten var en liten skuffelse. God kvalitet, men lite utvalg. Jeg bor gjerne her igjen, men bestiller vanlig rom med frokost neste gang. Det er ikke verdt å betale for club rom.

The best hotel en China for the Luxury and the price, excelente servis, love the stylish clothes, location is amazing, even on the rain day it feels fantasy land, swimming pool is great as well,the whole Apartment has got amazing view, food is delicious, especially black bread, Meat made and cut in Front of you, Hot pot is well spicy so be prepared, We only used restaurante on the ground floor and there are 2 more restaurantes, well impressed

Le Meridien is a brand new hotel, very modern, but a bit short-staffed. It is a bit removed from the center of Xi'an, but quite close to the Terra Cotta site (ca 30 minutes), which was great for us as tourists. The breakfast was very good. We stayed in a "club" room so we had free access to the top floor lounge with a small dinner buffet and refreshments. When we checked in we found out that our room had two twin beds for the three of us, so the manager accommodated us by moving us to a king room and providing an extra bed at no charge. We had a pleasant stay for our 3 nights in Xi'an.

Too far away from town. Understaff! Nice people though

Excellent front desk service willing n helpful! They are definitely under staff as reception has to take of check in, check out, left luggage, call taxi, swimming pool locker keys etc. I was shocked to see coffee shop staff re-fold guests' used napkins, n when challenged, she collected all back. I enjoyed swimming in the indoor pool but disappointed by the inoperable Sauna n Steam rooms. Overall I still like this hotel coz of the friendly front desk staff n the ambience.

Beautiful looking hotel , but smells like cigarette smoke everywhere!, even the sheets and pillows. Not in walking distance to any shops or restaurants, except theses in the motel itself. The staff are eager to help but have little English and often deliver wrong order or do not understand to help , there is no concierge and no help to book any tours

An excellent hotel to stay in. Staff were extremely helpful and spoke English. Large and clean room with a comfortable king-sized bed, which was good after a hard week's work and travel from Lanzhou. Breakfast in the morning was more than acceptable and was left in peace to rest before afternoon travel. Good Wi-Fi connection so that I could access all required contacts and web pages. Taxi was arranged for departure and arrive early. Altogether a good stay, which I will repeat

The hotel looks great. However the pool was not open yet. Rooms are fantastic. But need a car to travel around as they do not have shuttle bus to train station.