Occidental Sousse Marhaba

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Stayed for 2 nights was put in garden view room but all I could see was top of building which was noisy they did say we could change but the room was far to walk so decided to stay air conditioning wasn’t working so was really hot had to leave balcony door open and was constant noise which was a pain someone came out but issue wasn’t resolved I put the cleaning sign on door but cleaner changed the towels and left room uncleaned and took the sign so we couldn’t use again food was ok repetitive but always found something to eat but not the wow for me location was brilliant next to the beach so perfect for me that was the only thing good about this hotel

So much noise in most areas of the hotel such as heavy broken service doors used frequently by staff causing loud noise every minute, construction works and unscheduled maintenance using heavy machines that causing huge level of noise too. The room phones are NOT working too so you can’t call the reception to report any noises or any emergency. Moreover, the security staff at main road entrance and hotel gate are very rude and don’t treat residents with respect at all. Plus not allowing many of the taxis to enter the resort therefore every time you wanna get in or out of the resort you need to walk on foot for a few minutes.

As an international traveler, I stayed at this hotel for just one night, paying around $140 and honestly, it was not worth it at all. The hotel feels very old, and the furniture is worn out and outdated. For this price, I could have easily booked a much better and more comfortable hotel. The services I paid for did not meet my expectations, and overall the experience was disappointing. I also believe the rating on Expedia is significantly overrated and should be reconsidered. On top of that, the staff were not welcoming, which made the stay even less pleasant. I was also not allowed to enter the property by taxi through the main gate, which was very inconvenient especially with heavy luggage and a long walking distance. What made this even more frustrating is that I later saw other guests being allowed to enter by taxi. As a global traveler, I would not recommend this hotel even if the room price were under $50 per night.

Personnel super. Très propre. Luxueux pour le prix à mon avis.

Amazing

Realy bad service inside the counter one guy was nice

Perfect hotel.. everything was clean and the staff were extremely friendly. Will be back.

Everything was nice, but bed were horrible - ordered 2 kings size beds- got something like 2 single beds with hole between them.

Overall great experience especially the animation team and serving staff was amazing

Nice stay in Sousse. Staff very accommodating. Hotel was very busy and we got an upgrade. I forgot my iPad and they called us to let us know. They could improve beach towels management...