Hotel Frankfurt Messe

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Clean room, helping staff

convenient to airport

Never again

I booked 3 nights the morn of my arrival (last minute booking). When I got to the hotel I was less than impressed by what lay in front of me. However, I still checked in. I made my way to a small, dated, musky room with black mould, water damage and a smell which would test the resolve of a seasoned silage farmer. There were hairs & stains on the bed. Similarly on the curtains. The noise from the railway lines out front was grating on my ears. It was the sort of room that I was half expecting Spiderman to come through the window and a landlord to bang loudly on the door demanding my overdue rent. I was less than impressed by the situation I found myself in. I quickly went online to see what other accom was available. I knew I couldn't stay here and returned to reception. I explained my situation, especially considering the black mould. I was offered another room - but there was no way I could stay in this hotel. I asked for a refund and was refused. I even offered to accept a refund for only 2 out of the 3 nights. I was told to take it up with @hotels.com. They have also refused to provide a refund as this decision lies with the hotel manager. This hotel wasn't cheap, as they were clearly capitalising on a large conference in town - so it was almost 4 times the normal rate - which they are entitled to do. However, it is of such a poor standard. Awaiting response from Hotel. My advice AVOID AVOID AVOID. hotels.com should remove from site

Close to Frankfurt West station

Disgrace of a hotel. Shouldn’t even be advertised

Very small room

Nice hotel, small rooms but clean and quiet. I will definitely come back

Well , i know that its just cheap compared to other hotel but 1 thing you need to consider is to clean the room properly.we complain about it that it 's dirtt underneath the bed , bottle of water is under the bed.the smell is so crazy ..smeels of cigarrettes

Smallest room I've ever stayed in. "Desk" is 1ft by 2ft in size only and tight up against the bed, so not very usable. Only 1 coat hanger. 15min walk from Messe halls however and room was quiet. No food. Area seems safe. Clean and tidy though somewhat outdated decor. Bedding changed daily. Front door key lets you come and go as you please. Photo is taken from the door.