Four Points by Sheraton Chennai OMR

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Very professional staff from reception, breakfast staff and housekeeping. All staffs were very professional at all times and always very helpful. Thank you!

Undure

Good

Just OK Property. Nothing special about that property

Very small space for the price , bathroom glass door creaks with a loud noise every time you use , water getting logged completely in bathroom

Here’s a clear, calm rewrite you can send: We had to leave the hotel because of a strong mold smell that caused my wife severe breathing issues. Even after being moved to executive rooms, the problem persisted. As a result, we had no choice but to book another hotel and pay again. Since we had reserved two rooms, this resulted in a double financial loss.

The service at this property has been extremely disappointing. They currently have one manager handling both Fairfield and Four Points Sheraton, which has resulted in the food service being combined—breakfast at the Four Points building and dinner at the Fairfield building. Because of this, the restaurant areas are poorly maintained; tables are often left unclean, and guests are made to wait just to be seated. There are clearly staffing and/or training issues. I ordered dinner around 5:00 PM and only received it at 9:30 PM after multiple follow-ups. This is unacceptable for any hotel, let alone a Marriott property. I genuinely regret using my Bonvoy reward points for this stay, especially after speaking so highly of the property during the summer. ( I used my Bonvoy points to book, but I’m leaving this review on Expedia because my extended stay was through them.)

Avoid. The good: the reception staff are nice. The bad: I needed to meet colleagues in the lounge. The Aircon was not switched on so it was too hot for the meeting. The WiFi keeps disconnecting so I ended up paying for network data. The pool is very very small - only one lounger. The gym is treadmills and some dumbells. The food wasn't great and there wasn't much selection. The listing says there is a bar. The bar does not operate. They don't even have an alcohol licence... Just really disappointing, especially as I had arrived from the Sheraton in Mamalapuram which was excellent. There are much better hotels in OMR. I suggest the Vivanta. I regret trying the Sheraton.

Ac was not working and they didnt inform customers. Also they didnt even fix for 3 days.

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