Rocco Forte Villa Igiea

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

So after arriving from A 24 hr travel to get there, we just wanted to get to our room which was a beautiful kingsize bed and view of the water….We were asked over and over if we wanted to see the junior suit. We said sure but was not told the price…when we saw our room originally we loved it… then she brought us to see the upgrade room and continued to say we can do it for 500 more… I told my husband something is up… it can’t be… I said no at first and she kept saying only 500 more and we said ok fine… we signed that it was 500 more for the up grade. We were tired and got in very late and were hungry so we wanted to begin our vacation. I in the back of my mind thought wow this is amazing but something is up. When we checked out we were slapped with a bill of DOUBLE THE AMOUNT WE ORIGINALLY HAD! So we told them we would have Never of upgraded in the first place but she told us 500 more. We went back and forth and even though after MUCH EMBARRASSMENT WE PAID 500 a night..1500more which we should have never accepted but at this point we had to settle up and needed to leave. The paper at the bottom we signed said small letters AMOUNT ONTOP OF…the price looked the same as the original with 500 more. VERY deceiving …We were taken advantage of. I should have filmed her saying over and over only 500 more. Also just should have stuck to my gut and said NO!

The staff is amazing as well as the amenities! Every encounter with each person is absolutely wonderful! From Francesca and Giuseppe in the dining area to the concierge- perfetto!

Staff were extremely attentive, kind and helpful. Breakfast was delicious, in fact each meal was freshly cooked and they were always wanting to do whatever they could to accommodate needs. Whilst the hotel is expensive we couldn’t recommend it enough and it is worth the price.

Concierge and reception staff were very good. Hotel is in a lousy location and has no beach or water access, yet the view is impaired by a jetty and a commercial marina. Food was mostly unimaginative and mediocre. Overall it was not a good value at all.

Excellent restaurants and very kind staff. Plus a tennis court in property

The location was brilliant, staff and service levels were the best I have experienced in my 40 years of Travel. Every detail was taken care of.

Plaide frank Sinatra all day until 11 pm on a loop next too our room. They charged me twice As much and promised a 30 percent discount on my stay when I should them proof of a room identical for 1/2 the same night. Never did honored my discount, they said we will email you. Never did.

So far from a 5 star hotel. The staff is the most unfriendliest staff we have ever encounter. When we pulled in no bellman, front desk is extremely not professional and could care less. Guest experience is close to none. Property isn’t clean, dirt and weeds everywhere. The room is tiny, no iron/steamer. We called front desk 3 times for a steamer, after 30mins I had to go downstairs and ask again. Property has a lot of potential if well maintained. Definitely not a 5 star hotel. Service is worse than a 2 star and property could be a 4. Will never be back. Their webpage and instagram are so manicurated, the grounds are far from what’s shown.

Everything was excellent. Service was world -class. Beautiful appointments. Perfect in every way.

Beautiful hotel and very friendly staffs