Malacca Hotel Apartment

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

pool are not open, so paying for room with room+pool charge are expensive. Trying to call before booking but not pick up. very dissappointed because the main objective are to bring the kids to the "hotel" and playing pools.

When we arrived, a woman believed to be the person who do the arrangement, gave us a key and showed us an old apartment nearby where the surrounding was unbelievable and scary, not like the one shown in the advertisement. The area mostly occupied by foreigners (ie: Nepal, Myanmar, Indon, etc) and the building was badly smelled. A number of people looks like drug addicts. Difficult for us to find the unit because It was dark. When we were in the apartment, we felt that we were cheated because what we saw in the ads was totally different. The smelly apartment facing a field with long grass and debris here n there. Bedsheets in the rooms were dirty, believed to be recycled. We thought to go out of that area and lodge a police report and find accommodation at other places. After an hour, suddenly a woman came and told us that there was one unit vacant fronting the pool. She then asked us whether we want to be upgraded by moving to that unit. Since we have made a payment, no choice except to move to other unit mentioned by that woman. Though the unit that we moved in was a bit better than the previous one, the building was the same, both were old building. The overall facilities were disappointing. The price closed to RM1,400 for 2 nights was really not worth it. I won’t recommend to others. Won’t come for the 2nd time. Dissappointed….don’t advertise it lor….u r cheating people…

Everything was ok except for the bad checkout experience. It is not a hotel, more like a resident apartment.

I chose this because of budget but I would spend a little more next time. The apartment was ok in size and beds and pillows ok.The major downfall is the area and lack of kitchen stuff. We had 4 small boys and it would have been nice to have some bowls and cups at the apartment as it does have a kitchen. Also would have been helpful if the fridge was turned on before we turned up.

Good stay . Clean and comfortable rooms . Wonderful water facility . No distribution from others. My kids happy over their and enjoyed Swiming pool ..........

it okay for family stay

Hotel location is nearby to malacca amenities ie Jonker Street, Dataran Pahlawan, Mahkota Parade, Hatten etc

I booked this room with Expedia on 29th Sept 2016 at 19.23 after seeing the attracted front views of the building and booked it for MYR 245.00 as I believed this price must be good in Melacca. The staff called and asked me to contact her when arrived at the location car park. After waited for 10 or more minutes at the car park, she leaded me to the building (from the car park)and when up to the room. I observed that there isn't and reception counters and no security guards. She opened the house main door and realized that this is just a condominium being converted with few individual rooms, likely a 6 rooms marked from A to F individually. I felt like staying in a confined area and feel so uncomfortable and completely feel like being boxed in a cubicle. I called expedia for cancellation immediately, the Expedia's staff was unable to reached the owner's phone In order to confirm my booking cancellation; all the calls were went to voicemails. This is about 9.30 pm. So, I feel the owner of the place planned not to accept the cancellation. I have also asked the Expedia's staff to follow up the refund but no news from Expedia.

Considering that it was an apartment it would have been good if there was cooking facilities. No coffee/tea facilities. You can't leave anythin around. Lots of ants around, even on the bar fidge provided in the kitchen. Probably should have some pest control people do something about it.

Facilities: Nice ; Value: Economical; Service: Good; Cleanliness: Pleasant;