Burley Manor

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Don’t be fooled by the ambience of the outside of the hotel and the long drive. Once inside very shabby rundown bedrooms, no consideration for disabled people. The breakfast room full of cob webs and broken furniture in the conservatory. A few things not available on the breakfast menu, in spite of saying it did. Boiled eggs, not an egg cup in kitchen!!!!! Residents queuing at 9.30, 2 pieces of ham and 2 pieces of cheese, nothing replenished. Total shambles, from reviews , it seems to be the last month it’s got considerably worse.

Really lovely relaxing place for a hot summer day. The outside pool was a bonus! Room was clean although beds for teens were far too small. Restaurant was nice. Some parts of the hotel look tired & need a refresh but we’ll definitely be back!!

The breakfast not replenished, no egg cups provided !!! Table in conservatory leg falling, shabby chairs. Slow service, staff saying Chef only just turned up. Dining room area full of cobwebs, cleaners need to look above eye level, The rooms shower facilities not great the floor not level . It’s such a shame as the outside of the building and views are great.

The food and staff were genuinely amazing — every meal was delicious and the team were warm, welcoming, and attentive throughout our stay. We also loved the free‑standing bath in our room; such a lovely touch and really added to the experience. Unfortunately, we didn’t sleep well as the room was extremely hot, and the fan provided didn’t help at all. A better cooling option would have made a big difference. The pool itself was beautiful and refreshing, but it did feel a bit awkward during our visit. A bridal party were sitting along the edge with their feet in the water, taking photos — including with a drone — and they were taking up around half the pool space, which made it less relaxing for other guests. Overall, a mix of wonderful service and amenities with a few comfort issues that affected our stay.

Disappointed in our stay - particularly with respect to value for money. Although the building and grounds are attractive, the photos are misleading. In our room and main hotel areas: furniture faded and stained, peeling paint and water stains on the walls, mould in the shower, dirty windows and light fixtures covered in cobwebs. The mattress was very firm. It was too warm for the duvet provided - a flat sheet would have been a thoughtful alternative. The TV connection was so unstable; we had to fiddle with the cable to watch. In anticipation of hot weather we asked whether we should bring our own fan and were told one would be provided; that fan was broken. Staff were unable to provide a replacement. As only three of the four windows opened, and only slighlty, the room was hot and stuffy all night. Outside, the pool area had comfortable chairs but ladders into the pool were not fixed properly, the paint was peeling, and the water in need of cleaning. No towels were provided. The Adirondack chairs by the entrance were a nice place for a drink and to take in the view, but needed to be cleared of the many glasses and ashtrays from previous visitors. Put us off eating in the restaurant. As far as being dog-friendly, for £15 extra, only a few tiny treats and poo-bags were provided, with scale-stained water bowls at the entrance. On check-out staff did not inquire about our stay; merely said good bye. A very poor comparison to other hotels in the same category.

The hotel has a great location and the room was clean and well serviced, but the building itself was in poor condition and our room on the second floor was like an oven. No aircon, a weak noisy fan and a window with limited opening. There was an outdoor pool but this was not open despite it being the hottest ever day in May (according to the website, it is open from June to September). Restaurant was 'fully booked' for the evening of our arrival, despite there being a number of apparently free tables, so we ate out both evenings. Breakfast was expensive at £20 per head, so we had that out too (there are a couple of very nice coffee shops in Burley village serving an excellent breakfast at less than half the price). Bar had a poor selection of drinks. Overall, something of a disappointment.

Had to wait for an hour to check in Staff not helpful Won’t be going back

Comfortable dog friendly room in a pretty setting.

No breakfast

First of all the location is beautiful. When we arrived Tanya and the reception team were lovely. Room was very nice and spacious. Whilst we did have a problem with one member of staff at breakfast, Giorgio Hotel Manager quickly resolved and the rest of his team including José and Eduardo were great.