Cresta Mowana Safari Resort & Spa

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Room was good but I did not get the room I paid for

Lovely place, with beautiful reception area, you see that it has been grand. However you also see that the hotel overall is old and in need of renovation. the pool needed cleaning (but that was general for all our stays in Botswana) and the bar at the pool was closed in the afternoon!! They was 2 girls but the answer was closed!! Luckily a young man came by and he accommodated us (we saw that he walked to the other bar to get our orders) We had a massage all 3 and it was really good.

Excellent

We loved the staff! Made it the best time!

It is an excellent (and reasonably priced) property to stay at in Kasanee. Note that all hotels in Kasanee town use the same provider to drive or boat you into Chobe National Park. No matter where you stay, you'll see the same animals.

This hotel has potential to be fantastic but it lacks five star qualities. Reception staff were great - helpful and informative. Ordering food seems to be a problem- always takes long. Food menu could be better - the daily buffet lacked variety and not great to see flies on some of the dishes - staff just don’t seem to be on top of things. Hospitality is good - special shout out to Banks. The spa lacks imagination - presentation and spa ambience is lacking, but the massage was very good. The gym has outdated equipment and rusting dumbbells - not worth visiting. We Won’t be returning soon.

Safe and orderly. Great service for boat and vehicle excursions to Chobe

Great location on the river with plenty of trees and shelter

Everything was great just some noisy guests ruined the quite

We didn't feel super welcomed here. There were lots of inconveniences due to terrible service that could have been avoided. For example, I confirmed pick up at the airport a few days before but when we got there on time, no one was there to get us. We had to ask the airport to call them. I asked about a tour to Zambia for Victoria Falls. The hotel said that wasn't possible. I asked them to double check and I never got a response. They did end up setting it up for us but our drive around Zambia was super sketchy, running his own errands the whole time. The food was also extremely expensive, especially considering the bad quality. They also tried to charge us double for a Chobe safari so we booked through another hotel. When we left, I asked ok so are we all good, do we need my credit card again? She said no and we left. Ten minutes later, our driver got a call and we turned around-turns out we did need to swipe our card again. Not sure why she hadn't done that while I was there and even asked her...also, expect a hour for anything. A chicken sandwich via room service will take a hour. A refill for an iced tea at lunch will take 15 minutes. Overall, service was awful for the price they charge. Worst service we've had in awhile...