Segovia Regency Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Leaks in plumbing. Broken tv remote. The room was very hot and there was no air flow. The beds are hard, and it made it very difficult to sleep.

Great location

good

A somewhat tired no-frills hotel, but very affordable and in an excellent location. No complaints at all, it suited my purposes completely and would I stay again? Absolutely.

They don't include water like other hotels with the same price. There's no fan in the room. The lock for the safe box didn't work, so I had to carry my passport with me all the time, something one shouldn't do, even at home. The location is ok, but you have to walk a few blocks to find cafes or restaurants. From Segovia, I went to another hotel that has a bookstore and 3 cafes in the same block, and is only two blocks from owner run artisan clothing. I won't stay at Segovia again. By the way, the night staff hardly looks up when you walk in and out.

O

The room was not the one I booked and paid for. I even showed Manuel the photos of the room from the hotel’s own listing, but he still refused to provide it. Instead, he repeatedly said it was “hotel policy” and “subject to availability.” If that’s the case, why was I charged for that specific room? When I asked to speak with the manager, he simply replied, “I am the manager,” leaving me with no way to escalate the issue. I wasted more than two hours trying to resolve this matter with hotels.com customer service.. Also the room had only one electrical outlet, and Manuel was unhelpful, unprofessional, and unable to resolve even basic issues. His poor communication made an already frustrating experience much worse.

The hotel’s location is excellent, but unfortunately that’s the only positive aspect of this property. They refused to provide the room that was advertised and that I had already paid for, unless I paid an additional fee of 1000 pesos The check-in process was chaotic and unprofessional.The receptionist, Manuel, was unable to resolve basic issues and communication was very difficult due to his poor English skills. Overall, this is one of the worst hotel check ins experiences I have ever had The room and bathroom were dirty, and there was black hair everywhere. The safe did not even have a lock..and also although the hotel has “No Smoking” signs everywhere, the smell of marijuana in the hallways and outside the rooms was overwhelming. Lastly, there are no security cameras in the hallways, which is very concerning. If your belongings are stolen or an incident occurs, there appears to be no video surveillance to help identify what happened or who was responsible.

My niece was in a wheelchair, and the staff was nice and helpful with her. THANK YOU!

Excellent location, solid budget option.