Disney Hotel Santa Fe

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Bugs in room, no elevator, no ac, water that didn’t drain in the shower. Ruined my trip

The only magical thing about this hotel is that we all survived it. Disney is busy pouring money into renovating Disney Village, yet somehow air conditioning in the hotels didn’t make the cut. Apparently the Imagineers imagined guests sweating through the night as part of the immersive experience. To make matters worse, Disney thoughtfully removed the pull cord from the in-room fan so guests can enjoy exactly one setting: “gentle disappointment.” The single window opens about four inches, only to let heat in. Yes, I know Europe isn’t as air-conditioning obsessed as Americans. We came prepared with portable fans and realistic expectations. What we didn’t expect was to feel like we were spending the night inside a toaster oven sponsored by Mickey Mouse. The real pixie dust came when my husband and daughter returned to the room midday and found our hotel room door standing wide open while housekeeping was inside. My husband immediately noticed money missing from his wallet. When he reported it to the front desk, their response was essentially, “Sounds like a police problem.” Excuse me? We’re international travelers leaving the next day. How about investigating your own staff before sending guests on a scavenger hunt through the French legal system. The happiest place on Earth? Not this hotel. This one felt more like Disney’s Tower of Terror: Sweaty Wallet Edition.

Hotel is in dire need of a refurbishment. The light socket was hanging off, stains on the carpets and stains on the bedding. Walls are paper thin and so not recommended for light sleepers, unless you pack ear plugs (luckily we did). Starbucks on site is handy for a drink before you start your day. Lots of potential but under utilised. Overall, disappointed with the experience and really did expect better from a Disney branded hotel.

We had an amazing stay!

Despite the star rating I expected more as it’s Disney branded, but I certainly shouldn’t have…

The hotel is spotless, bathrooms and bedrooms so clean. The reception area was hectic, thronged with people; the water machine in the main building was out of order and Starbucks did not have any pastries for sale at breakfast time.

The temperature in the room was intensely hot & the small window only opened a couple of inches. Frustratingly there was a large window right next to it that we weren't able to open and the handles had been removed. Staff stated this was law. It was a first floor room. I understand the danger, but it is also dangerous to expose people- especially young children and babies to such intense heat. It was so hot it made us feel physically unwell. There was no air con which to be fair we wouldn't normally use anyway even in hotter places we have traveled to (but then they have always had opening windows) I wouldn’t recommend staying here when the weather is hot. The room had a ceiling fan & we were given other fans but it was just circulating hot air.

This hotel is perfect for families who just want somewhere to crash at the end of the day. It’s not as plush as some of the others but we spent barely any time there. The beds were comfy, everywhere was clean and plenty of room. We even managed to get a kettle and cups sent to the room after emailing in advance. We stayed in the Cheyenne last year and although you get air con and drinks in your room that’s the only real difference. It takes the same amount of time to walk to the park (roughly 15-20 mins). It was a heatwave when we stayed in May half term and the room was still cool enough for sleeping. I did panic but the fan was great. For the money I can’t fault it and would stay again!

First time staying at Santa Fe after visiting Disneyland many times. Holiday didn’t get off to the best start when reception gave us the wrong room number and wasn’t the best of help. Made out I was going to the wrong floor despite me proving I wasn’t. Was not happy with the service Apart from that good hotel and very easy walking distance to the Parks.

Rundown Ok for one night but very rundown