Hyatt Union Square New York

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

great location

Booked this hotel due to the central location. Stayed here for two nights. Checked in on a Saturday and left early Monday morning. After a long day in the city on Sunday, we got back to our room and to our surprise, it had not been cleaned. Bed wasn’t made, no new towels, trash wasn’t changed, etc. House keeping did NOT visit our room at all during our stay. This is extremely odd and unacceptable. Even lower-end hotels will have the room cleaned at least once during the stay, so this was a very basic service that Hyatt did not provide to us… Another basic necessity that was inadequate was the AC. It did not work properly throughout our entire stay. We had the AC set at 70 or below (from 65-70) but the AC rarely ever cooled to these temperatures. Both nights, I woke up in the middle of the night due to stagnant air and the thermostat reading at 75-76! After two hot days walking around the city in June, guests should be able to come back to a cool room. I called the front desk the second night around 2am to ask for a fan, since the AC was reading 76 when it was actually set to 65. Absolutely ridiculous. The fan they brought up had a very loud motor. Two bad nights of sleep. Last note - the bathroom is literally two steps from the entry door to the room. A bit gross to share the front entry point where dirty shoes come in, and clean feet step out of the shower. The bathroom faucet was also very low making it too close to the actual sink so only had a few inches to wash hands.

Very nice. Only complain is price for value was an absolute scam for what I am getting. If it was like half the price or at least like 25 percent off then it is a really decent hotel with everything you need. For example, breakfast in my reservation said it was included with no additional info but when I arrived they said it’s only a 25 dollar coupon when it costs 34 dollars per night (and it doesn’t accumulate over the days). 900 usd a night, I could have went to a luxury hotel for that price.

Staff were great however website advises a rooftop bar, one of the reasons I picked the hotel; I’ve been informed that it has been closed for the past 6 months. Someone should update Hotels.com!

Location was nice Carpet common areas worn Black bathroom looks dirty Chain shower curtain was ridiculous.

Excelente ubicación, excelente relación precio/calidad. Excelente para usar el metro y transporte público.

Friendly staff, room was nice and bed was great. Weak shower water pressure is my only complaint. Would stay here again.

very good location, friendly staff

Great front desk. Decent location (excluding the ambulances and fire engines). Housekeeping was lacking. Not many amenities for the price.

Everything from cleanliness to helpful staff. Hands down excellent service. Hope to come back. Excellent location for subway connections and beautiful farmer’s Market short walk away.