Garner Hotel Houston Westheimer by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The property is very nice.

There are lots and f problems inside the room, such as floor, shower head, lights. Repair and renovation needed

The place is over run with roaches. I was there two nights. Had roaches in the first room I stayed. Asked for a room change on a different floor. Had roaches on that floor as well. Both second and third floor have a roach infestation problem

Might.need to.increase bug.eliminatng. also check air conditioner. Pool area needs new furniture and signs.

There was nothing I can say I “liked” but the mirror in the room. That’s it. The breakfast was bare minimum, only two hot items. I never received an ice bucket for my room. The microwave in my room didn’t work. Went to the front lobby just for them not to know where a microwave was. The chair and curtains in my room were torn. The remote control to the tv was missing buttons and looked like a dog chewed on it. Stains in the floor plus a baby roach crawled up my wall in the bathroom…. I just don’t understand how this hotel is under Wyndham

Man at front counter and very rude I could even check in on the 16 and I payed for it

Infested with ants

Breakfast didn’t open until 7 which is later than I was expecting so I wasn’t able to use. WiFi was out the whole stay. Front staff kept phone disconnected. When it was connected, didn’t work. Homeless people lounging outside and in lobby. Saw a roach in the room. Leaving this review so I keep an account of where I wouldn’t stay again

The hotel was ok, we stayed for 2-nights and our room wasn't cleaned, hallways smells like cigarettes and marijuana. The breakfast was mediocre with limited variety, tv didn’t work and lots of foot traffic outside.

Not pet friendly as advertised on expedia