MainStay Suites Texas Medical Center/Reliant Park

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Not a very good neighborhood. Homeless around area, no security on property, loud music from cars till late at night. However staff at desk was friendly.

Great time

Quite and well maintained property. Staff was polite and courteous

It is best place for budget wise or balanced way stay with out affected your account hardly. Generally good for medium classes.

Dear Expedia Customer Support, My family stayed at this hotel from June 28 to June 29 while traveling to Houston for the FIFA World Cup. Overall, we were satisfied with the hotel and its service. However, on the morning of June 29, I discovered that the right rear tire of my vehicle had been punctured by a large nail while it was parked in the hotel parking lot. A tire technician later confirmed that the nail had caused sidewall damage and that the tire should be replaced. What disappointed us most was the hotel's response. When my wife reported the incident, the front desk repeatedly stated that the hotel was not responsible before reviewing any surveillance footage or conducting an investigation. I understand that accidents can happen anywhere. My concern is simply that reports of potential safety hazards should be taken seriously and investigated. I hope Expedia will share this feedback with the hotel so that similar incidents can be prevented in the future. Thank you for your time and attention. As a loyal Expedia customer, I value the quality and reliability of the accommodations offered through your platform, and I hope this feedback will help improve future guest experiences. Sincerely, Gabriel A Loyal Expedia Customer

FOR MEDICAL REASONS DUE TO DOCTORS ORDERS I COULDN'T GET MY SURGEY WITH THE INSURANCE ON THE ROOM THE DOCTOR SAID HE WOULD ISSUE SOMETHING IN LETTER FORM THAT IT WAS NONE OF MY FAULT THEY WOULD NOT RELEASE ME FROM THE SECOND NIGHT EVEN THOUGH I DID NOT STAY NO BREAKFAST I DIDN'T KNOW THAT AND TENTANTS SITTING AROUND CHIMMING IN GIVING ORDERS INSTEED OF THE STAFF SORRY I PICKED THE PLACE I WILL NEVER STAY THERE AGAIN HAVE MANY MORE DOTOR VISITS TO MAKE IN HOUSTON DO NOT STAY THERE ITS A RIPOFF THE DRIVER WAS THE NICEST AND BEST PERSON THERE THE OTHERS YOU START TALKING THEY TURN THERE BACK TO YOU AND WALK OFF

Room was full of roaches ever one under my pillow when I turned down the bed. I spent the night trying to kill them and left at 4:30 Am.

Every time I call to set up a reservation from desk is always very helpful. The main reason I stay is to be close to the medical center for my doctor's appointments. The shuttle driver is awesome and very accommodating. Every time I check in it feels like i am at home with the rooms that provide a kitchen prep and cook , my own food.

The staff was very friendly ! Rooms were clean and check in and out was a breeze! Parking was plentiful and the location is perfect ! Will be back soon

Spacious room. Clean place