Extended Stay America Suites Boston Waltham 52 4th Ave

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The front desk clerk was the only good part of my experience. The hotel is not as pictured. One building includes updated rooms (54) and one building is dilapidated (52). I opened the door to my room to find it filthy. The room had clearly not been swept or vacuumed in some time, let alone between guests. There was used body jewelry found on the floor. The bathroom sink did not drain. The room provided was not suitable for occupancy. Avoid this property. The management is not helpful and is engaging in bait & switch tactics to rent rooms at rates they have no business asking for what service they are offering. Stay away for your own good!

horrible experience, i came in with friends after a 5 hour road trip and the room had stains on the beds, disgusting odor in the room and the hall, trash not taken out, used towels on the floor, an no tissues or toilet paper in the bathroom. when we complained they said we couldn’t get a new room and we didn’t get an offer for the room to be cleaned. we left an they didn’t give us a refund because there is no manager in on the weekends. horrible hotel, 0/10 please do not come here if you want to enjoy your night sleeping. terrible establishment and it is nowhere near worth the price you will be paying to stay.

The staff was lovely but they were woefully understaffed. One person ran both buildings. They didn’t have enough cleaning people, the elevator was broken, the bed was itchy. The shower leaked.

Great staff and in a good location but horrible facilities -- filthy rooms and hallway, no hair dryer, etc

Ok

The shower head was attached with black electrical tape. The halls smelled like fish. The trim was broken in several places. One elevator was broken. The other elevator got stuck and the fire department had to come. They initially sent us to an occupied room. Door handles were sticky. Even though they have a kitchen in each room, you have to order dishes from the desk. The trim in the bathroom was coming off of the wall. The light in the kitchen was hanging down. The hairdryer didn’t work. We don’t plan on staying at an Extended Stay ever again.

My overall experience at this hotel was horrible. Calling this a 2-star hotel feels generous — I’ve honestly stayed at better motels. The property is extremely run down from top to bottom. Check-in was a disaster. The system apparently wasn’t working, and the employee assisting me was painfully slow and seemed unable to figure out the technology needed to complete the process. It took far longer than it should have. The amenities were a joke. There was a strange smell throughout the room, and I even found trash on the floor upon arrival. The unit itself was outdated and poorly maintained. Kitchen cabinets were missing, and the chest of drawers had broken or missing pieces. Dust was everywhere — on lamps, picture frames, mirrors, plugs, and basically every surface imaginable. Everything looked dull, dirty, and neglected. The condition of the appliances and bathroom was even worse. There was visible rust inside the refrigerator and around the counters. The bathroom was absolutely unacceptable. The tub was chipped, and the water barely drained at all. I genuinely do not understand how this hotel passes any kind of mandatory inspection. This place is absolutely not worth the money. I would never stay here again and would not recommend it to anyone.

Place was very unwelcoming and room was in very bad condition.

Room had not been cleaned entirely. Dirty towels on floor, urine on seat. Elevator broken. Front desk not properly staffed at all times for assistance. People in hallway smoking weed. Loud neighbors.

Absolutely the worst property in almost 70 Expedia stays. Not only the worst…. DANGEROUS.