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Guests and rooms

2 adults, 1 room

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Mercure Almaty City Center

53 Abylai Khan AvenueSee map

€ 145.94per night

This is the cheapest price in 30 days, based on the rates on 27 Sep

Top reasons for booking
Ski-friendly
Popular facilities
Bar
Restaurant
Free WiFi
Fitness center
Spa
Sauna
4.6/5Fantastic 91 reviews
Exploring the area
Almaly, 1.6km, About 26 mins from hotel by foot
Almaty Station, 1.0km, About 17 mins from hotel by foot
Almaty International Airport, 12.8km, About 15 mins from hotel by car
7
Standard Room, 1 Double Bed
1 double bed or bigger

30.0 m²

33
Standard Room, 2 Twin Beds
2 beds

30.0 m²

2
Standard Room, 2 Queen Beds
Bed type arranged at check-in

30.0 m²

2
Standard Double Room, 2 Double Beds
2 beds

30.0 m²

10
Privilege King Suite with Sofa
2 beds

60.0 m²

9
Privilege Room with 1 Double Bed
1 double bed or bigger

30.0 m²

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Reviews

Read all reviews
4.6/5.0

Fantastic

91 reviews
Location
0.0
Services offered
4.4
Cleanliness
4.7
Atmosphere & facilities
4.2
All
4.5+
3.0+
Asif
Reviewed: 21 May 2026

4.0/5.0

Great
clean rooms
Davis
Reviewed: 7 Apr 2026

5.0/5.0

Fantastic

Stayed with partner

Incredible breakfast buffet, kind and welcoming staff, clean room and bathroom. We enjoyed our two week stay immensely and being able to walk to many a place.
Safwan
Reviewed: 8 Dec 2025

3.0/5.0

Good

Solo stay · For business and leisure

The hotel is average, they refused to give me additional towels, saying I can only have one and when it is used then I can request another. Which is bizarre!! Breakfast is below poor, the scrambled eggs where ice cold (not even lukewarm) bread stale and hard like rocks, I asked for sunny side up, they came drenched with oil and burnt below, the coffee was not good at all either. On the upside, room was spacious and clean. The heating system is a bit tricky needs to be adverted frequently, because the settings kept changing on their own!
Timur
Reviewed: 14 Oct 2025

4.0/5.0

Great

For business

Coffee machine for breakfast should be improved.
Niso
Reviewed: 22 Nov 2024

4.0/5.0

Great

Stayed with family · For business and leisure

The free mini bar as marketed was never there unfortunately, when leaving we saw on the announcement board that they provide it upon request, however the reception didn’t say a word about it. In general the welcoming was very cold and unpleasant. The facility and rooms were nice!
Margarita
Reviewed: 1 Nov 2024

5.0/5.0

Fantastic

Stayed with family · For leisure

Very friendly staff, great room, fantastic breakfast.
Verified traveler
Reviewed: 5 Feb 2023

1.0/5.0

Below average

For business

I cannot understand how this hotel gets a 9.0 rating. Please be aware that the Wi-Fi is terrible. You can just about download files but streaming or video calls are nearly impossible. Couple that with the fact that there was no signal on the TV for the entirety of my five-night stay, and this doesn’t spell out 4-star hotel to me. The towels are tiny, the hotel has just one corkscrew that apparently disappeared so they were unable to provide one and the breakfast is distinctly average. There are better hotels in Almaty for the same price or cheaper. Honestly, please avoid.
Feruza
Reviewed: 3 Dec 2021

4.0/5.0

Great

Stayed with family · For business and leisure

We enjoyed our stay at this hotel. Staff were very friendly and helpful with all our queries and requests. We particularly liked the generous delicious breakfast and how hospitable the restaurant team was. We used the spa upstairs twice and we loved it. Just be sure to take your own flip flops to the spa because the shoes the hotel gives for free is slippery on those surfaces. The whole hotel is clean, the room was nice and good for its price. I would recommend staying at this hotel whether you are visiting Almaty for business or fun.
Sabina
Reviewed: 18 Oct 2021

2.0/5.0

Below average

For business

Reception was very disappointing. Room was missing basic things like soap, shampoo and hair dryer which I never end up getting.
teodor
Reviewed: 28 Nov 2020

5.0/5.0

Fantastic

For business

I keep coming back, and the place keeps delivering each time - that is worth mentioning - thanks Team Mercure

Overview

Mercure Almaty City Center

First open:2018-01-01
Rooms:117
Star rating:

With a stay at Mercure Almaty City Center in Almaty (Almaly District), you'll be a 3-minute walk from Gabit Musrepov Kazakh Theatre for Children and Youth and 11 minutes by foot from MEGA Park. This ski hotel is 9.8 mi (15.8 km) from Shymbulak Ski Resort and 0.8 mi (1.3 km) from 28 Panfilov Heroes Memorial Park.

Description

With a stay at Mercure Almaty City Center in Almaty (Almaly District), you'll be a 3-minute walk from Gabit Musrepov Kazakh Theatre for Children and Youth and 11 minutes by foot from MEGA Park. This ski hotel is 9.8 mi (15.8 km) from Shymbulak Ski Resort and 0.8 mi (1.3 km) from 28 Panfilov Heroes Memorial Park.

See all

Exploring the area

Transport

Almaly

Metro stations
1.6km

Almaty Station

Train stations
1.0km

Almaty International Airport

Airports
12.8km

Attractions

Green Bazaar

1.3km

28 Panfilov Heroes Memorial Park

1.4km

Almaty Opera House

1.8km

Nedelka Park

1.8km
See map

Facilities & services

Popular facilities
Bar
Restaurant
Free WiFi
Fitness center
Spa
Sauna
General
Ski-in/ski-out access
Free parking
Electric car charging station
Parking
Designated smoking area
Childcare services (additional charge)
Elevator
Hair/beauty salon
Housekeeping
Airport transportation(additional charge)
Bicycle rentals
Safety & security
Safety deposit box
Business facilities
Business center
Meeting facilities
Banquet facilities
Cleaning services
Laundry service
Reception services
24-hour front desk
Luggage storage
Concierge
ATM/Bank
Tourist info desk
Accessibility
Accessible airport shuttle
Food & drink
Breakfast service (additional charge)
Activities
Library
See all facilities

Property policies

Check-in/out Time

Earliest check-in time:After 15:00 - Before 00:00

Latest check-out time:Before 12:00

Check-in policy

The guest responsible for check-in must be aged 18 or above

Special check-in instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in descriptions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Note: Check-in policies vary by property. Please check carefully before booking

Child Policy

Children at all ages are welcome to stay at this property

Other fees

Fee for buffet breakfast: approximately KZT 10000 per person

Airport shuttle fee: KZT 10000 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Food & drinks

Enjoy international cuisine at Gourdet, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM for a fee. Children aged 12 and younger eat free breakfast.

See all policies

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Great
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Incl. taxes & fees: €129.36
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