Krystal Grand Los Cabos - All inclusive

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The staff was friendly and the property is beautiful, but the lack of cleanliness and housekeeping really took away from the experience. Based on my stay, I definitely would not rate this hotel 5 stars. . "

fue una estancia buena en general, nos permitio desconectar que era lo q buscabamos. Creo q en caso de volver, buscaremos otro hotel en otra ubicacion. ahi es imposible acceder a la playa con niños pequeños. Incluso a mi q se nadar perfectamente me parecio una playa muy peligrosa. EL menu de desayuno repetitivo al maximo, el resto para cenar en los restaurantes tematicos solo merece la pena el asiatico, el italiano y The grill no dieron la talla. En general por el precio estuvo bien, no para tirar cohetes, pero mas o menos lo que nos habiamo propuesto recibir.

Staff was nice, but they had sewage issue and the portion sizes of the meals were very small.

Only stayed in for 2hrs and checked out.. I guess they won’t refund my stay for 4 days Terrible place to be in for a family vacation.. Broken concrete everywhere and elevator was so slow and had many sand or broken glass on the floor..from the Expedia ad was not accurate at all Not sure if I ever book with Expedia nor Krystal

We stayed at this hotel for 10 days, and on 6 of those days, the bathroom sink was clogged and wouldn't drain, which was very unpleasant for us.

We moved to a room with a pool outside the balcony and the bathroom shower kept flooding on us. The main pool had peak and nobody cleaned it.

My family and I recently stayed at the Krystal Grand. The resort is very big and has so much potential. The staff was amazing! The food, was all very good. Gabriel and Luis were super helpful as were many others. My only issue with the resort is that the pool seemed full of algae and looked like it had not been cleaned in a while. At one point the pool walls felt slimy. Because of this I did not allow my kids to swim for the rest of our stay because it felt dirty and murky. This was a bit of a bummer because on very hot days, you want to be able to enjoy the pool. The staff upgraded us to a beach view suite, which was amazing, but again as mentioned, the resort needs to be maintained a lot better. We barely had towels in our room, the shower was leaking on one side and not the whole shower head, the mini fridge started to leak water at one point. The rooms were very large though, which was very nice. There is a bad sewage scent lingering at the resort, specially by the pool bar. It was very unpleasant to have food at the main buffet because of the smell. It would hit like a brick wall. I don't only want to say negative things about the resort at all because as I said, the resort is nice and needs some maintenance and the staff was amazing, Everything we ate there was very tasty! Would I ever book there again? I wish I could say yes because the resort is very cute, but I doubt I would unfortunately. If they worked on these things I probably would

It took over an 1 hour to check in they kept trying to get is to upgrade even after we said no. The snack bar was always out of everything and when they did have food it was gross. Chips were stale drinks were watered down. There was a leak in the ceiling. The AC stopped working. Overall not a great experience.

The staff was very friendly. The food was okay. Definitely more of a kid friendly hotel.

The buffet restaurant was so hot, no air.