Sandos Playacar All Inclusive

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Our first all inclusive resort we have ever been to. It was amazing! Food was delicious. The pool and bar were exceptional. The staff were helpful and were always attentive.

Beautiful beach and resort. Everyone was super polite and helpful. Resort is huge and definitely not enough trolleys. From the family rooms to the beach is a long walk also a long walk to the buffet. Teen club is a joke literally nothing in there, the pictures made it look really nice and big but it's super small. Glad we went once but we will not be going back. Too many other resorts fit us so much better

Good food

I was able to use room service the first night, but then was told that they are no longer offering it. Also, too many bugs. I had bites all over me, very unpleasant. They badgered me to try and get an elite membership, that took away from my experience!

Could use different shows, its been the same ones for years

If you want to vacation on a budget, this is the place. However, despite this place being semi-affordable, I do think it was still overpriced for what you get. The best part of the property was the vegetation. The resort is massive and for every meal you will need to take a shuttle which comes in 15 minute intervals. Not very senior citizen or stroller friendly, since there is a lot of getting on and getting off. The staff is pretty friendly but if you want something done you need to demand it. My app wasn’t working to make a dinner reservation and they were telling me to walk to guest services instead of trying to fix the app. After persisting for help, they said the manager could fix it and he ended up doing so in one second and they looked annoyed. The first impression of the property was horrendous due to Karina, a lady working in the lobby having a big attitude and making me feel unwelcome. I cannot believe she is allowed to treat customers like this, she needs to be fired. All I asked her was if there were any other places to get coffee given the bar at the lobby was closed. She redirected me to the bar at the lobby and I told her it was closed due to the machine being broken to which she rolled her eyes and said “Oh my god calm down.” and “WOW you need to RELAX!” after interacting with her the door to my room suddenly stopped working. Watch out for her. Buffet was good and French, Indian and Mexican. Italian was not good at all. Only ok coffee is lobby made by Jesus.

Our first all inclusive vacation was amazing! No complaints whatsoever, all the staff were very helpful, spoke to us in either Spanish or English, the entire resort smelled good and clean. Good was amazingly good as well!

The Resort is okay. I feel that if you’re not a member of this resort you will be excluded from most of the areas, activities and restaurants. Other than that the staff is nice and food is good. If you manage to make a reservation on a restaurant I highly recommend you the French

Perfect place

Room service menu was limited and often out of items. Nice place but not so many amenities.