Holiday Inn Express Hotel & Suites Great Falls by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Great staff, good breakfast. Some pool was closed and it was very warm. It is posted that housekeeping was every second day but they only emptied out garbage on the 2nd day even though we were there for longer.

Floor tiles in room was not very clean

Unfortunately I have to leave a less than stellar review for this location. The property is run down and what amenities ?!? The slide- the ONLY reason we selected this location, was closed bc it wasn’t the weekend? And there were swim lessons going on by outside vendors that we were “allowed” to swim alongside in a very small space. In my opinion if you market certain things as ones that your paying guests can enjoy, then those things take precedence over third party vendors using your facility to make profit.

We booked this hotel for the hot tub and the slide for the kids to use while we were in Great Falls for 9 days. Slide and hot tub were both broke the entire stay. Arrived a day late due to a ground stop in Denver and had to fly to Bozeman since there were no other flights available. Daughter had to drive 3 hrs to pick us up. Rental car was canceled because it wasn't picked up within the 24hr window, hotel charged us for the night we wasn't there because we booked thru Expedia and they refuse to help at all to change the location of rental car or anything. Just an fyi if using 3rd party apps

Water slide and hot tub jets were not functioning during trip.

The bathroom was very dirty especially the shower

First, I didn’t get the rooms I asked for after I called twice and they confirmed they have the 2 rooms blocked. They gave away our rooms because of technicality. 2 families traveling so we wanted our rooms close together ended up on 4th and 2nd. We stayed for 5 days and 1 room was only serviced once and the 2nd room none at all. By the 4th night there were no clean towels left , garbage not picked up . Also, beds were uncomfortable, hurt my back. And about the free breakfast was nice .. for the first and 2nd day . But it gets old on the 3rd day having the same thing . Menu is exactly the same everyday. I’ve had excellent experience in other holiday inn before that’s why I chose this hotel but not this time .. and I’m not in it for the points it’s the great service and staff that makes the stay memorable.

Clean , and quiet room. Comfortable bed and great pool.

Booked for pool and slide, pool was gross and slide was not working. Found an open chip bag in one drawer and carpet had lots of stains, plus a smell from where the garbage can was that wasn't the can itself.

Hotel and breakfast lady was awesome. Housekeeping was awful we checked in on a Wednesday and stayed until the next Tuesday and our room and bath was cleaned ONCE!!! Do better