Novotel Milano Linate Aeroporto

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Room was good and comfortable but toilet was really dirty. Parking was very expensive so I rather parked just outside the hotel which was free to park. Breakfast was good but they should serve a full cup of coffee instead of two sips. It was not even quarter of a small cup. First time I thought machine ran out of coffee but next time when they refilled it was still the same size.

Nice clean hotel , however 3 things let it down. One photos mis leading the pool is tiny! Gym tiny only room for 2 max to train and very little equipment. 3 Location there is very little around the Location sits in a large residential area with very few amenities. However on a positive staff very nice place is clean, room decent. Ok if on business trip or very short stay.

Wonderful staff

I was first assigned a room with visible mold, water damage, poor maintenance, and obvious cleanliness issues. After I complained, the hotel moved me to another room the next day, but unfortunately it was also in poor condition. The attached photos were taken in both rooms and in the reception area, and accurately reflect my experience. The problems did not end there. The air-conditioning unit was so noisy that sleeping during the hot summer nights was extremely difficult. I have also attached a video so future guests can hear the noise for themselves. When I asked to speak with the manager, I was told the manager was on holiday and unavailable. Despite all the evidence, the hotel refused to offer any compensation or even a partial refund. Regardless of how the hotel responds to this review, the attached photos and video speak for themselves. They document exactly what I encountered during my stay, and I will leave future guests to draw their own conclusions.

had a lovely

The hotel is lovely Staff are friendly and welcoming Loved the bbq and disco on Friday night

This is the worse Novotel I've ever stayed at. The location was in a bad area with a lot of trash outside of the parking lot. There are insects everywhere in the hotel and flies in the room. We were in floor 1 room 123. When we first checked our room, we noticed the red sheet had dead bugs in it and there were makeup stains. We told check in people and they sent up someone to change the sheets but while he was changing it he kept complaining that he put new sheets initially and he didn't know what we were complaining aboutz The plumbing smelled horribly in our bathroom with brown water coming up the toilet. There was mold in the shampoo and conditioner holder and our bed sheets were never changed. We stayed there for 10 days. We were a group of 11 with 4 reserved rooms. The staff was rude and unhelpful. One nighty family and I used the long dining table by the bar because we had ordered pizza. The employee working the bar area started screaming at us that he just polished the table. We were shocked and told him that we didn't know we couldn't use the table. There were other guests using the small tables behind us. He started slamming plates in the bar area and slamming drawers. We told him that he was rude. We tried to complain to another employee and his response was "you should have asked if you could use the table." We told him that there were better ways to speak to guests of the hotel, you shouldn't speak to us like we are children you are reprimanding.

Close to airport

We liked the location as it’s pretty easy to get into the center as the bus or tram are not far from hotel at all. Great amenities here. Loved the lounge and bar area.

This hotel is below average for me, considering it is a 4* and a recognised brand. The deco needs updating, together with upholstery which is old and dirty. Staff is very attentive but amenities, pool, gym and outdoor space fall below par. If you happen o be there at weekends you also have to pay for umbrellas even if you are a guest and it is a steep eur 26 per person and the pool is not even close to the lounges area. Food is terrible and breakfast is quite disappointing with scrambled eggs made from liquid eggs in cartons. We asked the staff and they confirmed. Tastes fake. Overall, I certainly would not book there again. Disappointing