Residence Inn by Marriott Knoxville Downtown

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Staff was friendly, and the room was very comfortable. The bathroom wasn't necessarily dirty, but it could have been cleaner. I enjoyed the amenities, but didn't forget a wire if you need Internet and aren't a Bonvoy member

My room was huge and loved the extra make up counter. The bed was very comfortable. Very convenient to downtown! Front desk is always so welcoming. Big lobby and the cafe and bar were nice, they just take a little bit of time, so if you are in a hurry this maybe isn't the best option. Overall the location and size of rooms are worth it.

Our stay at this facility was outstanding! The employees were the best in a day it's hard to find good help. These people, every one of them, focused on us from a simple Hi to helping with any questions or needs we had. Our room was updated and very clean. I can't say anything bad. Thank you for everything!

I paid over $500 for one night here. The breakfast was just the worse I have ever had. Sausage patties were rubber and they didn’t have any other meat. Be careful with giving them your card info because they will charge anything and call it incidentals.

Nice hotel in a great spot for all things downtown. Would stay there again. Felt very safe. Disappointed the bistro and starbucks/bar were unavailable 10:30-5:30pm because the food was fantastic and the hotel coffee bar that is included with breakfast was promptly stripped once breakfast was over... or earlier. Room was very clean, and I liked the setup with a separate bedroom because so much light pours through the gap under the door to the hall with the lights on all night in the hall. Shower soaked the bathroom floor if I didn't completely block it with my body, so be careful getting out. There was also a dip in the mattress on my side, but I think the other side was ok. We checked in after midnight, and the concierge staff were kind and helpful at all hours. The lady cleaning up breakfast has no concept of hospitality as she was clearly bothered we didn't have our breakfast plated earlier. She had pulled the coffee creamer and was breaking down breakfast before the end time, and then proceeded to tell us it was after the end time..several times. After she cleaned up the food area, she warned us she was ready to clean the table area where we were sitting and another man was doing work on his computer. We did come at the end of breakfast, but were weren't late. That was disappointing. Hotel garage was convenient.

Clean rooms, Quiet!, super friendly and helpful staff. Excellent breakfast. Very convenient.

Great property. Welcoming to pets. Walking distance to downtown restaurants.

Unfortunately my stay at the hotel was very disappointing. The staff was not helpful at all,.we didn't ask for favors we were willing to pay and they still didn't accommodate. For the price $1071 for 3 nights and tbe reputation i was expecting way better. The food is mediocre and that's a nice way to describe it. Punctuality for the morning buffet is completely lacking. Pictures and reviews are very misleading. I hope this will help others choose better.

The room was one of the best I've seen. The staff was very friendly and helpful

Everything was great. Staff were all super friendly. Holly in housekeeping was so nice. Room set up was perfect. We both worked remote two days and had plenty of room. Pup played and also had plenty of room. Breakfast and lounge area was on point. Not just a muffin and cereal and oatmeal but a full breakfast. Nice job and thank you