Hotel I Gigli

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Nice restaurant …. very nice staff

Highly. Recommend

Good location. Hotel needs some major renovations. Toilet leak. Leaking sounds throughout. Pool was filthy with lots of debris, rusting everywhere. False advertising hotel does not provide a shuttle to the airport. They arrange a private local driver who over charges.

Clean comfy hotel lovely food one thing I would of liked was an english channel on the tv

Hotel needs an update. After changing rooms for the third time, we finally got the suite we paid for. Rooms were dingy and gloomy....need an update. Hard finding hotel. It was in the middle of properties and very hard to find. Will never recommend to anyone. Staff was overall ok.

You are. Well taken care of here ,, I have been comming here for many years. ! ,, Lovely people. !

Six of us stayed during the Feast in June. Wonderful staff. Extremely attentive and helpful. Thanks.

We were just using this hotel as a stop-over for travelling from Naples Airport to Puglia. We had dinner, bed and breakfast and the hotel was fine for our purposes.

NICE POOL ,GOOD SERVICE ,CLEAN .COMFORTABLE ,COOL ROOMS , ELIAS , ANTONIO AND CARLA WERE VERY NICE AT THE FRONT DESK

Firstly there is no porter to help you with your luggage but there is a VERY small lift. Our room stank! It took me a few minutes to work out what the smell was, then I realised someone must have previously thrown up in it. We complained and were given another room. The room was adequate but not of a high standard, the front panel for the safe was hanging off and I wondered if I used it whether it would work for long enough to get my things back out again, the fridge didn't work properly and the air conditioning only stayed on while you were in the room and wasn't that effective. Our evening meal did nothing to improve our impression - my daughters' meals took an hour to arrive (they only had pasta) and mine arrived after they had finished their meals !! The details say that the hotel has been recently refurbished , the hotel may have had new carpet but generally it looks a bit tired particularly in the restaurant area. The level of English spoken here can cause problems for example when we asked about the air conditioning we were given two extra towels instead! There is a general whiff of bins in the air. The area in which the hotel is located is not one of poverty but nonetheless is poor, the area is generally rather dirty with lots of litter in the roads and streets, peeling paint and graffiti everywhere. There is a locked parking area for residents of the hotel and I would advise you to use it - there are no signs to indicate how to find the hotel from the parking area but it is only a few minutes walk but signs would help) so although the Hotel Gigli scores quite low compared with other hotels we stayed in (we stayed in 7 in total) you would be hard pushed to find something of better quality given the area. It is a reasonable location for accessing Vesuvio, Pompei and Naples etc but you will need a car, be prepared for winding narrow lanes in which Italian drivers appear to want to push you off or scrape your car - enjoy!