Brown's Hotel, a Rocco Forte Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Just perfect , attentive friendly staff, not invasive, great food, wonderful rooms very comfortable , amazing bed and pillows 😂 , fantastic breakfast , nothing was a trouble for the staff. Perfect in every way.

Great location and easy to get to various sights, fabulous service, impeccably clean, accommodating of teens and older children, lovely rooms and bathrooms.

Hands down the absolute best hotel I’ve ever stayed! The staff so kind and accommodating, this should be an example to Marriott, Four Seasons etc as to how a guest should be treated. I will be back, and only wish this were a hotel located in many destinations as it’s the best!

Beautiful hotel offering a 5* experience in central London. Staff were exceptional and the room was immaculately clean and well-provisioned. The bed was very comfortable, linen and towels of a high quality and we were very comfortable. The air conditioning was not hugely effective and quite loud but this did nothing to spoil our stay.

Nice hotel, great service, good neighborhood

Lovely

This was my second stay at Brown’s, and once again, it did not disappoint. The staff is exceptionally knowledgeable, accommodating, and friendly—"no" is simply not in their vocabulary. Unfortunately, I fractured my ankle on my first day in London. The concierge was incredibly helpful, recommending a treatment facility and even calling Princess Grace Hospital to ensure I could be seen promptly. Additionally, they thoughtfully assigned us a room near the elevator to minimize the number of steps I had to take. Despite my injury, I still thoroughly enjoyed London—it may have just slowed my pace a bit! I love staying at a small hotel where the staff knows your name and remembers your preferences. Brown’s remains my top choice in London!

Location is excellent, personal service was excellent but for what it cost the facility does not match up and the food and drink is very expensive

Great hotel

Fantastic staff at reception, in the bar, and at the door. Spotless room with comfortable bed and lots of space