Anaco Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Bien todo

El hotel muy cerca a la estación, pero el peor en que nos hemos podido hospedar, Madrid estaba a más de 36 grados y no tenían AC, no nos dieron solución, pero el lobby si tenía AC. El staff no dieron ayudas suficientes.

It was a last minute stay. Great staff!! Very helpful! Great price too! Love it!

Their hot water system was broken and there was no hot water for a while,

Needs full renovations, Great location, around that location hotels prices are high. This is 2 star or under hotel, inside nothing was attractive, all sad environment.....but the beds are the worst...it move out if you move.I can't recoment this hotel.

Nos vamos maravillados que atención tan preciosa y magnífica ; el servicio fue excelente , la ubicación del Hotel es ideonea está cerca a las otras atracciones , es muy bonito y confortable

When we first checked in we immediately noticed a dead roach stuck on top of the wall in the bathroom. The bathtub was extremely dirty that when our receptionist came to our room he gave a face of disgust as soon as he saw the state of the bathroom and gave us another room. The other room was cleaner but it was filled with bedbugs... we had to throw away some of our clothing because it was filled with so many of them. My grandmother and I were having such a horrible time. And we requested to have us transfered to another hotel but they were no help. We had to contact support just so that we could go to another place. This was a horrible experience especially since we arrived from the airport and had to leave this hotel at 1am just to go to another one at the last moment. Had to leave our luggage outside and had to clean all of our clean clothes just to make sure we didnt bring any bedbugs.vThe hotel did not help and i had to do everything myself to find someplace else to sleep. This was a horrible experience and would never visit this hotel again.

The rooms don't even have hand soap, the pictures were not representative of the place and most of the amenities listed were closed or missing.

Honestly, not sure how this hotel is a 3 stars and cost over 400 Cad. Getting there yesterday, there were 3 customers having payment issues because the hotel system was down. We had to wait for 50min because there was only 1 person at reception and he did not know much because he kept calling someone if the phone for help. where finally it was our turn to checkin I understood that some how there are still using pen and and paper book to track reservation. The room was clean but my window did not lock well so I had to listen to all the people screaming at night and the early cleaning trucks. My window cover was broken (Please check the picture) so I was not able to close the curtain. and the bed was BAD. It cracked and made sounds everytime i turns, it was not comfortable. The morning staff was almost arrogant: no good morning, no thank you, no how was your stay. Just give me the room key. I will NEVER go back and will NOT recommend this hotel to anyone.

Such a great place to stay ! But sadly very sadly i have a terrible experience , Bed Bugs everywhere! Horrible its not the word! My whole body had bites, I had to trash my luggage , and clothes ! I end up in doctors office horrible bites lots of itching , welts all over my body ! My body had a allergy reaction to it! Im waiting for my money back! Sadly again i would NOT recomend!