Moxy NYC Chelsea

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Rooftop bar is closed Sunday and Monday. Clean room.

great staff

Room was clean and staff were friendly! Bed was stiff with limited pillows (we requested a couple extra to help) but overall, outside of the bed and no ice machine for self service (staff supported when available), we loved our stay. Great location! Seriously could not have picked a better location for our needs (access to good food, Broadway, and stand-up).

Lovely hotel, sadly the city view was not overlooking the empire state. All staff were helpful and friendly, making us feel welcome from check in to check out. The room was clean and tidy, but unfortunately did not have any space to unpack clothes, fine for a short break but would be inconvenient for a week’s stay.

Great location and hotel staff were helpful

Loved our stay. Amazing location, city view, large room with bathroom that also overlooked city was a treat. Staff were awesome and nice to have the $20 per day credit to spend on proper coffees or premium pastries in the morning. Nice touch. Look forward to staying at another Moxy in the world.

I stayed here previously with no issues but will not again after my recent experience -- despite being told at the reception desk when I checked in that I was fully paid (as I had via Expedia), when I was packing up to leave I received a bill in my email for water bottles I did not use (why would I pay $14 for water when there's a Fairway down the block?). I informed the front desk at checkout and was assured it would be removed. This was a red flag, Suddenly, a week later I have five pending charges, varying in range from from $7 to $210. I tried contacting the office multiple times, no response. When I finally got a real person on the line, I was told this happened in error, I would be refunded and receive a final bill, the only thing I had to pay was a resort fee. Almost two months later, no bill has been received and only a partial, unexplained refund was issued. All of this hassle for a one night staycation. Looking at other reviews, I see this is a common occurrence with this property and I think it overshadowed all the other things I once enjoyed about staying here.

For some reason, the AC didn't work very well during the night, even though we set it as low as possible.

Otel güzel yerde. Odalar temiz.

We had some trouble getting up to the rooftop bar….first time in NYC. Wish we could have had more help with this issue. Otherwise everything was excellent!!!