Holiday Inn Express Bristol City Centre by IHG

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Excellent location for both bus and train journeys. Both run regularly from Temple Meads railway station which is just across the road. There is also a ferry service which runs from behind the station. Unfortunately there are too many steep steps down to the wharf for anyone with mobility issues.

Clean comfortable, close to train station

Easy to find, parking available, breakfast fine 😊

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The property needs full revamp. Carpets were stained. The AC in our room was like a heater, had to open the window which gave us noise from outside. The people passing the corridor were too loud. I had an accessible toilet but instead of being safe, i almost tripped and fell. Bath chair was broken. Drains were blocked so water overflowed. Had an awful stay and wont be booking this again. Sorry.

The property needs full revamp. Carpets were stained. The AC in our room was like a heater, had to open the window which gave us noise from outside. The people passing the corridor were too loud. I had an accessible toilet but instead of being safe, i almost tripped and fell. Bath chair was broken. Drains were blocked so water overflowed. Had an awful stay and wont be booking this again. Sorry.

Staff member was extremely rude. We arrived at 1.30pm and she asked did we want to become a member of hotel and said it was free. I said no as there was several people waiting. She told us to come back at 3pm to check in. I asked was there any possibility of the room being ready sooner and she raised her voice and snapped at me and said I just offered you membership and you said no. I said well you didn’t say anything about room being ready and she again shouted at me saying I told you that. At no point did she say the only way you could get into your room which was ready was to take the membership. So even though your room may be available earlier than 3pm check in they will not let you in it unless you become a hotel member. Room was clean that’s as good as it got. Bed extremely high, very hard and pillows hard and lumpy. We were awoke very early by a staff member banging on the door repeatedly until we got out of bed and answered to ask if there was a problem with our electricity, They had got the wrong room. Breakfast was okay though not very hot and toasters extremely slow so queue of people waiting to do their toast. First time at holiday inn and have to say the rude staff member ruined it for me from the start

Good parking £13 for the night and day, great breakfast, unfortunately the air con didn’t work in our road side room.

Our room was lovely. The hotel is in a great location near the railway station. Breakfast was great.

The Holiday Inn Express, Temple Meads, Bristol is a short walk from the station which was a real bonus to us, having travelled on the train from Cornwall. I thought the price we paid was excellent value for money especially as it included breakfast. The breakfast was very good. The food was hot. The bacon and sausages were extremely good and tasty. We were given late checkout which was very good for us as we were flying out to Tenerife and our flight wasn't until 4pm. The staff were very good especially Bethany on reception who was extremely helpful and friendly. We will definitely stay here again.