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2 adults, 1 room

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JW Marriott Surabaya

Jalan Embong Malang 85-89See map

€ --per night

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Top reasons for booking
Family-friendly
The hotel features multiple amenities for children
Kid-friendly facilities
A safe and fun space for kids with activities
Shuttle service
This hotel offers a shuttle service
Popular facilities
Free kid's club
Bar
Coffee shop
Restaurant
WiFi
Free WiFi
4.6/5Fantastic 469 reviews
Exploring the area
Pasar Turi Station, 1.3km, About 21 mins from hotel by foot
Surabaya Pasar Turi Station, 1.3km, About 22 mins from hotel by foot
Juanda International Airport, 14.6km, About 17 mins from hotel by car
Executive Junior Suite
Bed type arranged at check-in

48 m²

7
Deluxe Premium Twin Room
2 beds

42 m²

No pictures available yet
Deluxe Twin Room
Bed type arranged at check-in

42.00 m²

No pictures available yet
One Bedroom Apartment, Executive lounge access, 1 King
Bed type arranged at check-in

80.00 m²

No pictures available yet
One Bedroom Suite
Bed type arranged at check-in

86 m²

Studio
1 double bed or bigger

48 m²

2
Promo Spa Package for Deluxe Premium Double or Twin Room
Bed type arranged at check-in
2
Promo Business Package for Deluxe Premium Double or Twin Room
Bed type arranged at check-in
2
Blockbuster Package for Deluxe Premium Double or Twin Room
Bed type arranged at check-in
33
Room, 1 King Bed, Non Smoking
1 double bed or bigger

43.0 m²

No pictures available yet
Room, 1 King Bed, Non Smoking, Corner
1 double bed or bigger

48.0 m²

City view

No pictures available yet
Executive Room, 1 King Bed, Non Smoking
1 double bed or bigger

42.0 m²

City view

No pictures available yet
Executive Room, 2 Twin Beds, Non Smoking
2 beds

42.0 m²

City view

No pictures available yet
suite 2 bedrooms
2 beds
No pictures available yet
Executive Room, 1 King Bed (View)
1 double bed or bigger

42.0 m²

City view

28
Junior Suite, 1 King Bed (View)
1 double bed or bigger

48.0 m²

No pictures available yet
Room, 2 Double Beds, City View
2 beds

42.0 m²

City view

46
Premium Room, 2 Double Beds (View)
2 beds

42.0 m²

28
Junior Suite, 1 King Bed, Non Smoking (Executive)
1 double bed or bigger

48.0 m²

No pictures available yet
Suite, 1 Bedroom (Residential)
1 double bed or bigger

80.0 m²

City view

No pictures available yet
Suite, 3 Bedrooms, Non Smoking (Residential)
Multiple beds

206.0 m²

City view

No pictures available yet
Suite, 2 Bedrooms, Non Smoking (Chairman)
2 beds

341.0 m²

City view

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Reviews

Read all reviews
4.6/5.0

Fantastic

469 reviews
Location
4.2
Services offered
4.6
Cleanliness
4.4
Atmosphere & facilities
4.7
All
4.5+
3.0+
feny
Reviewed: 12 Jul 2026

4.0/5.0

Great

Stayed with partner

Excellent in everything! Definitely will be back when I visit Surabaya again but hopefully this time to new updated bathroom and floors.
feny
Reviewed: 9 Jul 2026

4.0/5.0

Great

Stayed with partner

Great breakfast. Clean place. Friendly staff. Great service but I believe it’s time to do some updates.
Herda
Reviewed: 4 May 2026

5.0/5.0

Fantastic

Stayed with family · For friends and family

The best hotel in Surabaya,next i will come again
Herda
Reviewed: 3 May 2026

5.0/5.0

Fantastic

Stayed with kids

Check first before booking include breakfast or not,make sure okay
Guanghui
Reviewed: 10 Mar 2026

5.0/5.0

Fantastic

For business

Staff were super nice and helpful. I cannot remember the front desk manager name, she got my room upgraded and made the check in so smooth. Ezzi front desk manager, and Hari duty manager were very helpful in my checking out. I stayed at the hotel many times, will stay again.
Monica
Reviewed: 31 Aug 2025

5.0/5.0

Fantastic

Stayed with family · For friends and family

We all are very impressed with how well the hotel is run. Among 5-star hotels in Surabaya and Jakarta, this hotel is the best and service truly stands out. Room service was prompt and courteous, the Executive Lounge offered excellent food, drinks, and personalized attention, and breakfast at the Pavilion was outstanding.
Guanghui
Reviewed: 23 Mar 2025

5.0/5.0

Fantastic

For business

I enjoyed my 3-day stay at JW Marriott Surabaya, staff was super nice. Kiki at Front Desk made my check in super easy and smooth, and Andyta, Putri, Oliv and Bima at lounge made me feel at home, they remembered all my favorite drink and foods. I appreciate their care and attention.
Verified traveler
Reviewed: 21 Mar 2025

5.0/5.0

Fantastic

Stayed with family · For friends and family

Service is excellent from front desk team, to F&B Pavillion, especially ( Bu Indah / Greeters, Pak Wachid / guest relation, and Bu Atik / Kitchen, and of course the rest of the teams too ). Memorable stay.
Anshul
Reviewed: 9 Mar 2025

5.0/5.0

Fantastic

Stayed with partner

One of the best Marriott property I have stayed. Amazing hospitality right from check in to check out including reception staff, housekeeping, restaurant and fitness center.
Robert
Reviewed: 22 Feb 2025

5.0/5.0

Fantastic

Solo stay · For business

This hotel was recommended to me. I got a good rate and the propery pitures looked good. From the moment i walked in it was obvious this was a quality hotel. Top quality service from start to finish. I was offer an upgrade for $50/night, i decided to take it since i was only staying 2 nights. I'm not sure but i believe my room was better, i used the executive lounge which i really enjoyed. The fitness centre i didn't use but i should've. I can't say enough about the staff. The hotel will even offer a take away breakfast if you asked.

Overview

JW Marriott Surabaya

Renovation:2016-01-01
Rooms:407
Floors:25
Star rating:

In the heart of Surabaya, JW Marriott Surabaya is within a 5-minute drive of Grand City Surabaya and Surabaya Plaza Shopping Mall. This family-friendly hotel is 2 mi (3.2 km) from Tunjungan Plaza.

Description

In the heart of Surabaya, JW Marriott Surabaya is within a 5-minute drive of Grand City Surabaya and Surabaya Plaza Shopping Mall. This family-friendly hotel is 2 mi (3.2 km) from Tunjungan Plaza.

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Exploring the area

Transport

Pasar Turi Station

Metro stations
1.3km

Surabaya Pasar Turi Station

Train stations
1.3km

Juanda International Airport

Airports
14.6km

Attractions

MaxOneHotels.com @ Tidar Surabaya

300m

Tunjungan Plaza

700m

Tanjuan Plaza 1 Loby

900m

H.O.S. Tjokroaminoto Museum

900m

Grahadi

1.1km

Joko Dolog Statue

1.1km

The Old Village of Maspati

1.4km

Surabaya City Hall

1.4km
See map

Facilities & services

Popular facilities
Free kid's club
Bar
Coffee shop
Restaurant
WiFi
Free WiFi
Kid-friendly facilities
Children's toys
General
Free parking
Free shuttle service
Non-smoking throughout
Gift shop
Elevator
Accessibility
Housekeeping
Wedding services
Airport transportation pick-up (additional charge)
Train station pick-up (additional charge)
Valet parking (additional charge)
Garden
Safety & security
Safety deposit box
Business facilities
Business center
Meeting facilities
Banquet facilities
Cleaning services
Laundry service
Reception services
24-hour front desk
Luggage storage
Concierge
ATM/Bank
Tourist info desk
Fast check-in
Fast check-out
Multilingual staff
Health & fitness
Fitness center
Sauna
Kids swimming pool
Outdoor Swimming pool
Accessibility
Wheelchair accessible
Accessible airport shuttle
Wheelchair accessible parking
Food & drink
Breakfast service (additional charge)
Activities
Ballroom
Shopping mall
See all facilities

Property policies

Check-in/out Time

Earliest check-in time:After 14:00 - Before 00:00

Latest check-out time:Before 12:00

Check-in policy

The guest responsible for check-in must be aged 17 or above

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The check-in location differs from the property location. Check-in location: [Executive Lounge]. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Children age 5 and younger are not permitted to access the Executive Lounge.

Check-in descriptions

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Note: Check-in policies vary by property. Please check carefully before booking

Child Policy

Children at all ages are welcome to stay at this property

Children aged above 11 will be charged as adults at this property

Other fees

Fee for full breakfast: approximately IDR 469480 for adults and IDR 234740 for children

Airport shuttle fee: IDR 600000 per person

Valet parking fee: IDR 100000 per stay

Early check-in is available for a fee (subject to availability)

Late check-out is available for a fee (subject to availability)

Rollaway bed fee: IDR 605000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Food & drinks

Enjoy international cuisine at Pavilion Restaurant, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6 AM to 10:30 AM for a fee.

See all policies

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