Sonesta Simply Suites Dallas Richardson

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Check in was easy, however, the staff was rude. If you need towels or new sheets, I was told I would have to bring my dirty stuff to the front desk and they will do a swap - towel for towel etc. Our mattress was on the floor, it was a very rundown gross place. This is a long term stay place, not a weekend getaway. Will not stay here again, and do not recommend.

Easy checkin, comfortable room

Clean room

Clean room staff

Clean room.

For stays longer than one week, housekeeping and cleaning services are not provided automatically. Guests must go to the front desk to request basic items such as trash bags and towels. If you extend your stay for an additional day, you are required to pay an extra 50% deposit. Guests are also expected to take out their own trash and clean their beds themselves. No room service is provided. I was blocked from extending my stay for no clear reason. The front desk told me they would not recommend making a new online reservation because I was blocked from extending my stay in their system, and they may not honor a new reservation made through Expedia. Most of the staff were unfriendly, except for one red hair lady who was helpful and kind.

The rooms are spacious. Beds are comfortable but have the thinnest blankets. Layout of property is awkward; pavilion is only located on one side. Stairwells rancid and needs to be attended to more often. Trash cans over running with bags sitting on the floor. Carpet in hallways, which made it very stinky from 1st to 3rd floors. Sound was not an issue, even though property is located on freeway; but the walls are thin which made privacy an issue; especially with young kids. To say this is an extended stay hotel, privacy should be a main concern. You have to be there a whole 7 days before you can get service to rooms. You will be providing your own room service, changing beds and towels, which have to be taken to the front desk for exchange. Location is advantageous. No more than 45 minutes to get across town with bumper to bumper traffic.

Clean, Quite Rooms. Downside is, You can't check in till 4 pm

Thanks

It was nice, and the room is always very clean