Vegas Resort

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This hotel is clean and modern. They are still building the hotel and construction noise starts around 8 am! Our room faced out onto the busy street so as well as the street noise we also had to contend with people coming in from 2 am to 5.30, the way the corridors are the noise travels. Surprisingly no kettle in the room, but great air con, mini fridge and hair dryer with diffuser. Rooms are modern and clean. Pool area clean and drinks/food good. Major let down if you have a late flight, no shower room. Advised to use showers at pool, men only had option of pool showers outside and women’s showers were open, no cubicles and in the middle of the busy toilet area! Most hotels have a designated space or allow 30 min slots of booking a room to get changed in. Would we stay again, definitely not but if your a group of young people it’s ideal. Pool scene is great with DJ and people even pay to come as day guests. Pool towels free and available all day.

Despite all the work going on at the hotel the vibe at the pool was very good, nice music. The only negative review I have to give about the hotel was when I did my booking it said breakfast was free but when I did the check in I was told it would be extra, bit misleading information from hotels.com however loads of really good cafes/brunches close by that serve amazing breakfast options

Staff at the receptionist was the worst. I paid the taxi fee there but i had to pay another fee to the taxi driver. HE HAS TO BE EDUCATED.

Amazing hotel, stayed here last year staff are nice and welcoming. Coming back next year :)

All was perfect

It was just too loud! Construction both outside and inside. Often there was building and drilling going on till the evening. To drown out the noise, the music by the pool was also very loud and so relaxing by the pool was very challenging!

Quite simply this hotel should not be open, all it’s doing is getting off to a very bad start. Pool was shut, no pool bars no seating no care, rat boxes everywhere clearly visible. The pool was advertised as open until the last day of October but this was the week before half term 29 everyday, the pool and sea views were the 2 main reasons we booked the hotel. Eventually we got the truth they had let all the pool staff have the same weeks holiday. Only the top floor of rooms were open, the corridors had a prison like feel about them, not sure that every room needs a mirror on the ceiling, l don’t think my 80 year mother in law made any use out of hers…. We were uncompromising around the pool and eventually the front of house manager made the decision to open (also to the delight of the other guests) but no pool bar or restaurant. Everytime we wanted a drink a walk to the lift,,which took us down to the bar at reception. It’s the first hotel l've stayed in where you can’t charge anything on the room, phone was on charge in room so no way of paying after calling a manager etc they wouldn’t budge so went back to the room to collect phone that hadn’t charged as l’d taken key card out… gave up on drinks ( 2 sprites and a Fanta, wasn’t like l’d ordered 3 glasses of champagne….) Breakfast was poor and service l could excuse due to the obvious newness of the staff but much more training needed, the restaurant is woefully small compared to the size of the hotel. FOH mgr was brilliant

Clean hotel, nice staff

Ok

The hotel is huge but still unfinished. There is still building work but this didn’t bother us. The room was clean and very little noise can be heard from outside so sound proof but not totally. When we arrived, one lift wasn’t working but this was immediately rectified once they realised there was a problem. One thing we gave 5 stars for was the staff. We requested to leave our luggage with them prior to our stay and our request was accommodated. Gio in reception showed us where we could leave our suitcases and he was also the one who checked us out afterwards. The process was very quick and efficient. It was appreciated as we had a very early flight and needed to rush to the airport. There was a minor issue with the shower screen leaking but it didn’t bother us, we just requested extra bath mats to soak up the water. Only issue for us was asking for a deposit and checking the room for any damage upon check out. It is refundable ( our room was ok so hopefully we will get the money back) but we feel this is quite a dated practice. However if the hotel has had issues of guests trashing the place in the past, I totally understand why they would do this. It just means extra time spent during check out. We have stayed in many hotels and can’t remember the last time a hotel checked the room before letting you check out. It just seemed like a very old practice but as I said, I can understand the reason for it.