Hilton Jacksonville At Mayo Clinic (Hilton Jacksonville at Mayo Clinic near Beaches)

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Enjoyed our stay , bar, restaurant pool etc

Everything was wonderful. Nothing to complain about from us.

Superb!

I had a fantastic experience staying here. The hotel is brand new, modern, and impeccably clean throughout the entire property. The service was top-notch—the staff was incredibly warm, welcoming, and attentive to every detail. To top it all off, the breakfast was delicious with a great variety of fresh options to start the day. I couldn't have asked for a better stay and will definitely be coming back!

Beautiful hotel, exceptional staff. Very clean, quiet and near restaurants and shopping. Always a pleasant stay.

I recently stayed at the Hilton Mayo Clinic in Jacksonville and, unfortunately, my experience was extremely disappointing. The most concerning issue occurred when the elevator I was riding suddenly went out of service. While I understand that equipment failures can happen, the situation was unsettling and did not leave me feeling confident in the property’s maintenance or emergency response. Throughout my stay, customer service was equally frustrating. Every time I called the front desk for assistance, I was told, “We don’t have anyone available. Can you come down?” As a guest staying at the hotel, I expected a higher level of service, especially from a Hilton property. The most alarming experience happened around midnight when the fire alarm sounded unexpectedly. Guests were forced to evacuate immediately. I had to make my way down an extremely narrow stairwell, which was stressful and intimidating, especially in the middle of the night with no information about what was happening. Once outside in the parking lot, there was little to no communication from hotel staff regarding the reason for the evacuation or what guests should expect. Eventually, we were simply clapped back inside after being told everything was clear, without any meaningful explanation, apology, or follow-up communication. What disappointed me most was not that unexpected incidents occurred, but how they were handled. Emergencies and maintenance issues can happen at any hotel. However, clear communicat

Great stay. Well kept. Easy access to Mayo. Great for kids too.

It was clean and beautiful. The staff were friendly and helpful. I loved the shuttle.

This is a very nice hotel. The property had plenty of seating space, dining options and beautiful views. The pool area was very relaxing with plenty of space for all. The staff was helpful during our stay. The entire facility was very clean. We will definitely be back.

I expected a much better experience based on this hotel’s reputation and rating. The lobby is attractive and makes a good first impression, but unfortunately the room did not meet the same standard. The biggest disappointment was the cleanliness. We found dirty towels and dirty tables when we arrived, and instead of calling housekeeping, we ended up cleaning and disinfecting the room ourselves so we could feel comfortable staying there. The beds were also much firmer than expected, making it difficult to get a good night’s sleep. In addition, the room felt smaller than expected. I’ve stayed at Hyatt Place properties with noticeably larger and more comfortable rooms. Overall, this hotel did not feel like a true 4.5-star property. While the location is convenient and the lobby is nice, the cleanliness and room experience fell short of expectations. I hope management pays closer attention to housekeeping, as that would make a significant difference.