Mahd Al Resala 1 Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

L’hôtel il est propre

Nothing to say.... Awsome

I stayed 9 nights here...the location is decent as it's around 10-15 minutes in the car. However, this hotel is plagued with problems. PS. One of the staff members (housekeeping) insisted on leaving a review for the hotel so here goes... Staff and Hotel: - Limited English spoken by receptionist and most staff - Restaurant and other facilities are not actually available, but advertised - Staff lounging about in corridors playing music, having loud conversations when guests are in their rooms (they should use a separate staff break-out area to have their breaks). - Reception are very slow to respond (most of the time) Guests: - Most are uncouth and extremely impolite. On more than one occasion, guests were banging on my door thinking I was someone else (I guess they were just going around banging on all the doors until they found their friend). - The lifts are mostly filled up straightaway after prayers, and there's usually shouting in the hallway from guests who don't know how to behave. The hotel must take responsibility for this and manage guests more effectively. Shuttle Bus Service: - It can take a good 1 hour to catch a shuttle bus back to the hotel after Isha. Lots of locals are randomly jumping on the shuttle bus and it's absolute chaos. Guests at the hotel are kept waiting for the next one, or you can settle for being squashed like a pancake in the existing shuttle bus. - The drivers are incredibly rude and uncouth. Terrible manners who treat guests like cattle.

far from Masdjid Haram

The bus shuttle not good and not reliable,its take 40 to 45 minutes to get hotel. Sometimes no bus then nedd to take taxi to get to al haram.

They never came to change our sheets or towels during our 5 days stay. We had to buy our own toilet paper. The wifi is trash.

Front door staff need to know more ennglish and be faster , took them almost 2 hrs to check us in

Dining room wasn’t available for individuals!!! There’s no room service at all.

Took one hr an half for front desk staff to check us in , he had a zero knowledge of english , could not find my reservation and was taking his sweet time solving the situation, internet in my room was down most of the times and very slow when it was available

Mashallah, love the staff they were extremely helpful and the manager is an amazing person.