Smartr Madrid Las Ventas

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Inpossible to contact the owner ... and poor online service ... also smart system doesn't work for me , so never have my key passcode , so Expidia relocate me to another hotel.

Terrible experience!! The hot water, the building is falling apart, the stairs were extremely dangerous especially for kids. I tried calling multiple times to the management and no answer.

Fantastic location. Very clean rooms.

Address shown on hotels.com not address of the hotel. Arrived at wrong address in the middle of the night not speaking the language. Luckily I found the address which wasn’t even the front entrance. Thankfully they have 24/7 number I called and they helped me find the place which was on the other corner. Nice place. But arrival was harrowing to say the least

Everything was good but the bathroom was

The photos were great however they did not match the quality of the space. The bed was tiny. The towels old. The lack of parking left us searching for two hours in the pouring rain with little to no assistance. The location is next to a busy road which you hear throughout the… way overpriced. We have stayed multiple times in Madrid and never had this poor service. Not to mention they entered our place without permission after we had checked in to drop off a small dog bed and dog bowls. Nice gesture for the €30 per few however we already

Amazing apartment! We loved the apartment itself, the layout, 2 bathrooms, cleanliness and style etc. check in was so easy and I like that you’re given a code to get in. There’s a supermarket and coffee shop/bakery just across the road, so convenient. Restaurants and shops along the main road too. We got Ubers into different parts of Madrid everyday and was so cheap and the apartment was easy to find. The only problem was that we had 2 children with us sharing a double sofa bed but there was only one spare pillow for them so they each had to take turns using the one pillow or the sofa cushions. I sent a message as soon as we arrived asking for another pillow and I did get a message the next day asking if we still needed one to which I replied yes but we never received a pillow or a reply. So I would say that’s the only negative part of the stay - the communication. Great other than that and I would definitely recommend!

Good

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Be aware that if you are coming in summer, you may sleep hot! The property claims to have air conditioning in all rooms, but it's a false claim. One of the rooms didn't have an AC. When I messaged management, they told me that I could use the split unit in the living room to cool the room, which is about 25 feet away! Of course, I had to sleep hot for four nights... When I told them about the claim of all rooms having AC (air conditioner), they didn't bother to reply to me anymore! The property was alright, but for $1k for four nights, I didn't expect to sleep in a hot room.