Querencia Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Oda temizdi, personel ilgiliydi. Çok memnun kaldık.

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Çok memnun kaldım

El personal fue muy amable. Tiene vista desde el restaurante en la terraza.

On my first night in Turkey went for a shower before going to bed. Ina freak incident and holding the shower cubicle handle to slide it open after finishing my shower the shower door shattered whilst I was inside the shower. I had many cuts and was bleeding. We immediately called reception and a staff member came to the rom and started to clean the glass, I managed to stop the bleeding with towels with one cut in particular to my right hand being deep. The next morning I went to reception and was told we could change rooms as we were unable to shower in the current room and there was still glass on the bathroom told but I had to pay £100 in damages which the hotel manager and decided in their morning. meeting. They did not ask me how I was. I informed them I wasn't going to be paying and for the manager to speak to me. The replacement room despite being larger was extremely noisy and were unable to sleep. No manager came to see me, so I was on suspense for the remainder of my stay and no one at any point asked how I was. No care for their guests and attempting to gain money from clearly a freak incident with the staff member witnessing me standing in the shower wet bleeding out surrounded by glass. Very poor customer care and made me to feel uncomfortable. 

Room was very nice, clean and sound proofed. The only downside is the rooftop, which is a separate business, but still, it was one of the reasons I picked up the hotel as the it shows the roof top on the picture. Extremely expensive, 1600 TL for a glass of wine and they charged 100TL for water they served and we didn't ask for.

An overall great stay at this hotel. It's newer so facilities were clean and the area is ideal for first time tourists. If you are a light sleeper, this might not be the place for you. We heard our neighbors watching movies loud and clear as well as cell phone alarms and toilet flushes.

The hotel is in a great location. The room was very clean.

This hotel is new and everything in the room are good quality and clean. There is no paint smell in the room. The receptionists and housekeepers are very friendly. We booked two days first and extended for one week after we checked in.

Wonderful renovated hotel in the heart of the city. Just a few feet away from Galata Tower. Staff was wonderful to chat with. Very comfortable overall.