Hotel AR Los Arcos

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Nice hotel, clean and walking distance to the main attractions.

Terrible facilities; desperately in need of renovations. Bathroom floor was in cement painted in a gray color; no tiles. The shower drain was not fixed to the floor. The air conditioner was in a vwry poor condition and dirty. Very poor breakfast options. Elevator needs attention. Advertised as a 4 star hotel for Europe standard,, but at best, it would be a 2 star hotel for Europe standard. Not recommended

Breakfast was ok but limited choice, parking was great as underground in hotel and therefore safe!

For a 4 star hotel I would expect a kettle in the room. The bathroom was clearly new but empty (no hangers for shower towels). No bidet either. Very comfortable bed and huge room. The staircase smell of fried oil,not pleasant. The view is magnificent. Parking was good as well.

Food at restaurant was amazing, lots of places to walk for shopping and food.

Nice hotel but a bit of a walk to sights

Large clean room with comfortable beds. Only a block from the bus station and a short walk to the aqueducts.

Excellent location, clean Hotel but Air Conditioning not working effectively.

On arrival the reception staff were welcoming, friendly and helpful. The room however smelled like an open sewer. As it was late and we were very tired after a long drive, we slept with an open window all night rather than going through the hassle of changing rooms. This room should not have been offered to anyone as, although it had been cleaned, the smell was evident immediately on entering and would have been noticed by the cleaners. This made our stay in this hotel unforgettable, for the wrong reasons. I assume the other rooms must have been the same as I find it hard to believe that smells from the sewer pipes came into just one room. If the breakfast and the reception staff hadn't been so nice we would have given a 1 star rating!!

Good hotel with great location, near Segovia's city center. In general, the hotel needs to be updated/remodeled, thus it shouldn't be cataloged as a 4 stars hotel.