Embassy Suites By Hilton Orlando Sunset Walk

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Exceptional service the the place was very clean the manager at the front desk was very attentive with everything you needed the cleaning staff did an amazing job we had a great stay .

We stayed in a suite and it was fantastic. The complimentary breakfast was perhaps the best ever experienced. The young man tending bar and taking dinner orders was exceptionally helpful and attentive. I would stay here again no doubt, and highly recommend this property with utmost enthusiasm. Well done all around.

Estuve en la habitacion 5410 y la housekeeping super buena muy atenta y la habitacion muy limpia en general a todo el personal le doy 100%todo me encanto gracias pie hacer mis cacaciones tan lundas

Everything was nice great Hotel suites and great service

The room had problems the minute we walked in. Toilet was clogged. Tap in the sink was broken. In the breakfast buffet it gets too crowded you cant even find a table. Poorly managed buffet. Run out of plates and silverware.i even heard staff usung swear words i mean what thpe of hospitality business doea that. You call reception or speak with them first thing come sout of their mouth well there therw is nothing i can do or its not my fault of i just work here. Not a good experience overall

Excellence in everything

Just as described

Brand new property. Excellent breakfast. Close to attractions and free shuttle to Disney.

Had some annoyances staying here, after a long day at the parks we come back to our room made up , but with no towels in the room they did not replenish. I tried calling the front seat and none of the phones in the building worked. I called from my personal phone to request more towels I was on hold for 10 min and then they hung up on me. I had to personally go to the front desk “another building” and request more towels, they then told me that the manager told them “not” to answer the phones because of customers in the lobby.. the lobby was empty… kind of ridiculous for them to ignore phone calls to the property. The hallways were hot, for breakfast they need to definitely get a program worked out because the lines were super long and there was no coordination, people are walking and skipping everyone trying to get their breakfast. There was a whole other section they could open up by where you can toast breads but it was closed. All 4 days I was there. The property is big “the room I am talking about” but probably won’t stay here again.

The 2 bedroom 2 bath was AMAZING!! the room was functional, clean, stocked, and everything we needed and more. The breakfast was sub par; way too many people for the amount of food and space; had to wait in line 30 min for an omelet/egg. Had to wait 10 min for juice as there was only one dispenser for everyone. No milk or creamer for coffee; no forks. Staff was not helpful and the area was overrun by teens getting plate after plate of food and running into the rest of us just trying to get one or two things. For 5 buildings of people there was no where near enough space for breakfast and then they closed all doors at 9 even when we were waiting in line to get things. The coffee was out and there was no options for coffee such as creamers and flavors. Night time desk clerk was not friendly but the AM clerks were friendly.