What should I do if I don't have network connection after arriving at the destination?
iOS
- Make sure your eSIM is turned on. Go to Settings > Celluar and select the eSIM from "SIMs". Tap "Turn on This Line".
- Make sure the data roaming is turned on: toggle on "Data Roaming" from the eSIM settings.
- If "3G" is displayed beside the signal bar, try upgrading the iOS software to the latest version.
Android
- Make sure you selected the eSIM as your mobile network.
- See if you turned on data roaming.
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Other FAQs in "eSIM"
- What devices are compatible with eSIM?
- [In-app activation] How can I activate the eSIM directly from the Klook app?
- [QR code activation] How can I activate the eSIM with a QR code?
- The eSIM didn't get activated on my device. What should I do?
- Can I scan one QR code with multiple devices?
- Should I turn on data roaming when I'm using the eSIM?
- An error occurred while I was installing the eSIM. What should I do?