Aloha! We had so much fun playing under the sea. It was so beautiful to see all kinds of fish, corals, and other living things. At first you will feel hesitate to go down there specially if your not confident with your swimming skill ( I know I’m not confident enough…. I was scared ! it’s under the sea after all!) But the staff are very skilled & helpful. I feel protected and they gain my trust so I feel nothing bad will happen to me or to my family. Sure enough we enjoyed everything. It was a great experience in Hawaii & we highly recommended it!
The activity is great and the driver waited for me due to the horrible Klook customer service. Klook sent me the confirmation with 2 different pickup locations, I sent them an email the night before to double-check on the pickup spot, but no response. On the day of the activity, I waited until 1 min past then I called Klook again, they tried to blame me for not following their ambiguous instructions. They claimed that they double-checked with the local agent but they never informed me with the correct pickup spot.
So disappointed in Klook for their horrible service, be aware of their unethical claims