Auckland Airport (AKL) Luggage Services by LuggAgent

Confirmation

• You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.

Additional information

• Baggage collection and delivery are handled by hand, face-to-face
• Each piece of luggage cannot be more than 32in (the sum of length and width must be 180cm), and cannot weigh more than 32kg
• Special luggage such as wheelchairs, infant strollers, sports equipment, etc. are allowed as long as the measurement of the items do not exceed the 180cm limit
• Your luggage can be a suitcase, carton, backpack or bag (briefcase)
• Please hand carry your passport, flight documents and other important personal items
• For luggage delivery from hotels to the airport, the pick up time must be at least 2 hours prior to your departure time. The cost incurred due to insufficient time for luggage pick up should be shouldered by the customer
• Please make sure to check your luggage upon pick up. You can take a photo if you find something wrong and consult with customer service staff. Once the luggage is confirmed as received, the service is complete and LuggAgent no longer bears any responsibility
• If the luggage does not meet any of the legel rules, it will be refused even if the booking is a success. Customer must bear all the losses and any legal liabilities
• Upon checkout, just drop off your luggage at the front desk of your hotel and inform them LuggAgent will come to pick up the luggage. Please remember to take a photo of the luggage and storage receipt before leaving the hotel
• USD1,600 luggage insurance covers relevant costs incurred by delay, loss, and damage, and does not include baggage handle and wheel damage, accommodations or airfare costs
• For luggage deliveries to/from the airport, please refer to the confirmation letter from LuggAgent
• For luggage deliveries to/from hotels, luggage collection and delivery will be handled by the hotel concierge
• For luggage deliveries from hotels, the drop off time is not the time when the driver collects your luggage, so you can just leave the hotel after taking photos of the luggage and storage receipt
• For luggage deliveries from Airbnbs, your luggage will be personally collected and delivered at the ground floor
• Reminder: Please check the email from LuggAgent for more details of the arrangement
• Please note: Please make sure the actual quantity of luggage matches the booked units, or the operator has the right to reject the transfer of excess luggage. If this happens, customer must bear all the losses

Insider Tips:

• For luggage deliveries to/from the airport, please refer to the confirmation letter from LuggAgent
• For luggage deliveries to/from hotels, luggage collection and delivery will be handled by the hotel concierge
• For luggage deliveries from hotels, the drop off time is not the time when the driver collects your luggage, so you can just leave the hotel after taking photos of the luggage and storage receipt
• For luggage deliveries from Airbnbs, your luggage will be personally collected and delivered at the ground floor