China High Speed Rail

The Same-day Flexi-trip Arrangement allows passengers traveling between West Kowloon and Futian or Shenzhenbei stations to make up to three last-minute changes on the day of travel, including within one hour after train departure. More details here.

You can get the reimbursement receipt at the ticketing counters or the ticket machines in West Kowloon station. Please note that this is available only before the departure date until 180 days after the departure date.

Cancellation policies vary by route. Please refer to the “Change & refund policies” section on checkout page or booking confirmation page.

• For Mainland China ID card holders, go to a police office near a station to get a temporary ID card by presenting an alternative ID (e.g. driver's license). You can board the train with the temporary ID.
• For other ID document holders, you won't be able to take the train. Therefore, you should ask for a refund at the stations immediately.

• Adults: 20 kg
• Children: 10 kg
• Diplomats: 35 kg Each item must not exceed the maximum dimension of 130cm (length + width + height).

1. Go to self-service gate or ask for assistance at the counter for identification and ticket verification.
2. Scan your ID document at the boarding gate to enter.
3. When you arrive at West Kowloon station, follow these instructions:

• Exit from the platform at the B4 floor and follow the signs to the Arrival Concourse at the B2 floor for immigration process.
• Scan your ID document to exit the gate.

1. Go to self-service gate or ask for assistance at the counter at Ticketing Concourse on the B1 floor for identification and ticket verification.
2. Go through a security check and then immigration process at Departure Concourse on the B3 floor.
3. Scan your ID document and board the train. Boarding gates open 15 minutes before departure and close 5 minutes before departure.
4. When you arrive at the Mainland China, scan your ID document and exit the gate.

No. You can board directly with the valid ID document used for booking.

• Adult ticket: Age 14+
• Child ticket: Age 6-13
• **Infants (Age 0-5): One infant can travel free without a seat when accompanied by a paying adult aged 18 or above. Buy a child ticket if the infant needs a seat or if you are bringing more than one infant.

Ages are based on the travel date. You must provide the child’s ID details when purchasing a child ticket.

• Booked within 15 days of departure: You'll be confirmed within minutes. If not, please contact customer support.
• Booked more than 15 days in advance: You'll be confirmed around 15 days before departure.

Klook accepts the following 6 types of ID documents:

• Mainland Travel Permit for Hong Kong and Macau / Taiwan Residents
• PRC Resident Identity Card
• PRC Residence Permit for Hong Kong / Macau / Taiwan Residents
• PRC Foreign Permanent Resident Identity Card
• PRC Exit/Entry Permit for Travelling to and from Hong Kong and Macau
• Passports other than those issued by Hong Kong, Macau, Taiwan, and Mainland China

Sorry, you can't select specific seats yet.

If you are traveling within China, you can let us know your preferred seating - window, aisle, near the door, or away from the bathroom. We’ll do our best to arrange it!

Select ticket type, ID type, and fill out passenger information. Make sure that your name and ID number match your ID document, so that you can board the train smoothly.