Hotel Alameda Highline

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

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My room smelled like mildew. It was a fine room but overall it just didn't feel that clean and I did not enjoy spending time in there. Bed was comfortable. Shower was nicely designed but again, smelled like mildew.

A/C was out while we stayed here and no one notified us or offered any solutions. This hotel advertises a rooftop as an amenity but it was rented out for private parties every day during our stay so we didn’t get a chance to use it. Also the bathroom situation is awful. It’s just glass so you can see into the shower and toilet from the bed with absolutely zero privacy.

The front desk staff was amazing. So helpful and sweet.

AC was broken in my room. Shower leaked into the hallway repeatedly. Front desk claimed someone was coming to fix AC and no one ever did. Charged additional nonsensical facility fees along with 400 dollar incidental charge. Street noise was also bad.

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The room was clean and the staff was polite. NO WORKING AIR CONDITIONER is a deal-breaker. I reported it on Day 2 of my stay -- by Day 5 of my stay there was still no cool air in my room. I stopped by the front desk several times a day for updates and was just told engineers were on Floor 5 working on it. No offer to change to a different floor or proactive information. The hotel is affordable and in a good location, but I won't stay there again.

Surprise fees of $35 per day

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First of all, when I checked in, the room had not been fully clean. There were no towels and the room itself was filthy. Cup stains on the table, mold growing out of the outlets, the window completely covered in bird poop. On top of all of that, the lights did not work. I ended up having to move rooms and the front desk worker was not at all apologetic about it even though it was 100% the hotel's fault. In the new room, my experience only got worse. This room had cockroaches in it, which I saw at multiple times (see attached pictures.) I have bug bites all over me from whatever bugs were in that room which is absolutely disgusting. I woke up every morning at 7am to jack hammering at the hotel for the construction that they ordered - meaning they did not consider the guests when ordering the construction at such an early time. On top of all of that, two morning's I was also woken to yelling in the hallway due to an unruly guest. I took a photo of the hotel staff in the hallway trying to quiet the guest. The hotel manager was rude and did not offer any solutions to help. The worst staff and the worst hotel I have ever stayed at. DO NOT STAY HERE!!!!!!!! PICK ANYWHERE ELSE!