Inn at The Waterpark

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Pet fees excessive !!! Over $100 for one night. When I checked in I was told I would not be charged by the lady at the front desk since my pet is a behavioral/emotional support dog and had my certificate. She was nice. The online web-site said pet friendly. We agreed to stay. I learned the next morning the pet friendly was only for certain rooms and was very misleading on the web-site. But the manager the next morning was not even people friendly ! And stole my money by charging my card without my approval. She said my support dog should be keep with me. But they don’t allow dogs at the water park ! She made us move to a very old part of the facility to better accommodate my dog. But I had to walk my 63 year old disabled body up and down stairs now to take my dog out where the new facility had grass. The room was more like a motel 6 with uncomfortable beds & pillows. The A/c rattled all night and I could not sleep. I did only have to squish one bug. I paid for 1 room for my daughter & kids for 2 nights in their newer better facility, plus a room for myself totaling over $600 then I was made to leave decent room along with $115 pet fee and then needed to stay an additional night in town for another $110 in a less than desirable room. I could’ve stayed at the Marriott courtyard with a Hot Tub for the same price, but I’d already been charged the ridiculous pet fee here. She made me very distressed ! It was my worse $800 hotel experience in Galveston ever !

We really enjoyed our stay. The mini golf course was definitely fun.

Everything was great other than the AC not working very good

Walked all the way to room with all his stuff and room key was never activated. He did not have it by a phone or magnet of any kind. The elevator was disgusting. Not worth the price.

Nice clean place.

Clean room and bathroom but we couldn’t help but feel like we were staying at an assisted living facility…. Sure enough, healthcare staff came to check on the residents in the morning, it was the oddest thing to have been given a hotel room there. That being said, the room was clean with the exception of a dirty arm chair, the bathroom was clean. We had a decent night’s stay and the kids enjoyed the pool. We didn’t get to try out the putt putt because we got in late and mosquitoes are relentless in Galveston at night plus we only stayed one night. Breakfast was also pretty subpar. Bad coffee, cheap dry muffins & pastry, weird auto pancake maker, and no other options. Next time, we’ll book a chain hotel like la Quinta or Hilton or something along those lines. This was a very odd booking.

I really wanted to like this property as we were to stay only for one night. I inspected the bed which is something I do with every visit and noticed a strange stain on the pillow that you could clearly see through the pillow case. Removed the pillow case and it was a huge mold spot that was on the actual pillow. They did exchange that pillow. Next, I inspect the lounge chair that is in the room and there’s a huge mold spot on the seat as if people that were wearing wet shorts, consistently sat in that spot. Next, I inspect the shower. The floor of the shower had a hole in it with white flex tape covering the hole. I rarely write reviews as I try to give companies the benefit of the doubt but this was just awful. Paying $220 for one night with all of these problems was quite surprising. If I could see these mold spots, where else was mold hiding?

The hotel was very nice, almost reminded me of a small apartment. The window blinds were very wide. I did, however, leave my neck pillow by mistake, but I didn’t need the pillow. The pillows on the beds were very nice and soft. I would definitely stay here again.

No hot water the entire stay

It was a great place to stay. Close to the port.