Best Western The Plaza Hotel Honolulu Airport - Free Breakfast

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

La porte de notre chambre était brisée il a fallu retourner à la réception par 2 fois. Pas super après 20h de vol!

The hotel has two very different areas: the main tower and a back “garden” section. The garden area looks like an old Motel 8 that was acquired and added onto the property, and it was completely different from what I expected based on the hotel’s overall appearance. When I went back there, it honestly looked like a crack hotel, and some of the people hanging around outside looked like crack addicts. I immediately felt uncomfortable and unsafe. I was traveling alone with my daughter, so I insisted that we be moved to the tower. The staff gave me a very difficult time about changing rooms, but after I continued to push the issue, they finally relented and moved us. Unfortunately, even the tower was disappointing in some respects. The hallways were dirty and disgusting and did not appear to be well maintained. The room we ultimately received in the tower was fine, but getting to that point was unnecessarily stressful. I would strongly recommend that anyone booking this hotel make sure they know whether they are being placed in the tower or the garden section. The two areas are very different, and I personally would not have felt comfortable staying in the garden area with my daughter.

Great hotel in general I was globally satisfied with my experience there, would gladly recommand and come back for another stay!

Property is older but kept clean and the staff is wonderful. Only real complaint was we were placed in the back portion of the hotel in the second floor and there are no elevator so we needed to haul our luggage up two flights of stairs. Also awakened at 3:30 am by refuse trucks emptying dumpsters on the side street which the rooms faced

The 1st room we got was dirty… we found long black hair in shower & bed… sheets felt unclean / used. Manager was nice / apologetic and moved us to a different room that was cleaner and fresh bedding. We were a bit amazed they wanted to charge $45 per night for parking (especially for a 100% disabled veteran) - I had to park a little ways away for a lot less. “Free breakfast” wasn’t great and the upgrade to the breakfast buffet was pricey Wasn’t a great experience overall…

Nothing extraordinary about this hotel. This location is by the airport, parking fees were exhorbitant as if it was in prime Waikiki district. The portable AC was very noisy, like a leaf blower when it kicked on during sleep hours. The breakfast was very basic with same menu every morning. Lower the parking fees and I would have given higher rating.

Sadly, the tile floors were so filthy that our feet were black from the dirty floor. This is our 2nd stay. Same occurred on our 1st time there, last year. Fool me once, but fool me twice?

Old hotel close to major highways. Super noisy and hard to sleep. Hotel shuttle only runs on the hour to the airport.

Expensive parking $46 a day

Very very dated property and room. Brekfast was good and shuttle from airport was on time and friendly. Only stayed for th night due to a late arrival. Wouldn’t stay long term.