Orchard Street Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This is basically a hostel that charges nearly-hotel rates. Wish I’d known that. Lots of problems, but the staff did resolve everything they could. Room was hot - 85 - and AC only had one low (though constant) speed. First the staff gave me a different room, then brought a box fan to the second room. Second room just as hot, but this was clearly a building issue. In this hotel, have to request new towels on a daily basis, and I asked at the outset to have towel service - need washcloths every day. It didn’t happen on the second day but taken care of when I repeated my ask. TV wasn’t on the right setting, and I had to ask over two days to get it working, and it was taken care of. The issue that they wouldn't be able to resolve was the horrible bed. Basically a mattress on a wood board. Not a memory foam mattress; the old fashioned kind that’s thin and historically would have been on box springs. Tossed and turned all night because I’m not used to a mattress that’s akin to thick cardboard. Even though the location is good, the room is clean and the staff helped every time, never again at this place. The exhaustion and body aches aren’t worth it. Would have rated 1 because the bed is so awful, but the responsiveness to solvable problems raised to a 3.

Not good

Great place to stay in the East Village!

C

No one at front desk to check in. Stood around for a long time. Room is small but clean and bed was comfortable. Not sure why there is a resort fee. Far from a resort.

Room was tiny. The bed was against the wall and barely any walking space. The hot water in the shower took forever to heat up. We will never stay there again

Great stay! Excellent location. Love rooftop view.

Hotel was fine, room was really really tiny but clean. Hotel is a bit old so there are some janky things, like key cards not always working. There are smaller details that could be improved to make everything feel nicer, but overall ok. The roof deck is really great. Most of the staff are nice and helpful. Location is excellent

You get what you pay for. This hotel is reasonably priced, but comes with limitations. It is closer to hostel-level than hotel level. The rooms are predictably small and good enough to be used as a crash pad (though very dated when compared to similar sized rooms at CitizenM or Arlo). The AC was very good. The water temperature and pressure in my unit was terrible, and the shower head itself looked like it was purchased for $2 at the corner bodega. My key card to access my room failed every single day of my 4-day stay, requiring me to go downstairs every single time to get it re-registered. One of the attendants said that it was a known problem and that the machine was being replaced soon. Another said that it was the first time she'd heard of it. There were ants all over the free coffee station. Luggage storage is out in the open in the lobby (with onky one front desk attendant at all times), so felt unsecure. Great lively neighborhood in the middle of the LES action, but I won't stay here again unless I absoutely need to.

Good stay