Vong Xua Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Terrible

Bed was hard as concrete but I guess that's typical for Vietnam. Receptionists were helpful and polite. Good value overall. I only wish I'd picked somewhere closer to the old quarter as taxi prices varied and added time to the trip. Overall a good value

The hotel was fine but the bed was horrendous. Hard like the floor, I was in pain after sleeping on that bed.

Рядовой отель. Очень заурядный. Мы остановились в нем только потому, что он очень близко ко французскому госпиталю и потому, что он относительно недорогой. Как бы описать без подробностей одним словосочетанием?.. Советская гостиница. Но персонал дружелюбный.

The photos really lie about the actual quality of the hotel (which was quite poor, a 1 star hotel at best), and the room I stayed in had several issues: - Black mold on wall - Smell of mildew throughout the room (including my pillows) - Bad smelling air conditioner (had not been cleaned) - Grimy bathroom - Poor hot water supply to shower - Other peoples' hair in my bed linens... The cleaning staff insisted on coming into my room while I was getting ready the next morning. They tried getting me to open the cover of the trash bin, asked if I wanted any towels, flipped the corner of the comforter, and left. They were laughing and giggling the whole time, making the experience seem a bit unprofessional. When I complained the next morning to the front desk staff, they offered me another room but were going to charge me extra for another room until I argued about the black mold on the walls. Although I still had 3 nights left on my reservation, I decided to check out a few hours later after finding a better hotel. When I asked about a partial refund, the hotel staff indicated that the reservation was nonrefundable since it was an Expedia reservation. Hotels.com also indicates that an early checkout is non-refundable. I'm out 3 nights, but you don't have to be. There are much better, cheaper options in Hanoi; do not stay here.