Estancia del Norte San Antonio, Tapestry Collection by Hilton

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Quiet and clean

The hotel has a hacienda type feel to it. It’s close to just about anything There is a large open courtyard in the center of the hotel. The pool and a large, turfed area are in the courtyard. We opted for a room overlooking the courtyard. These rooms have an entrance on the courtyard side and another entrance in a hall entrance. The room was very clean and spacious. The bar and restaurant have very good food. The drinks and food are reasonably priced and they are very good. Overall, the hotel is a very nice hotel. We will definitely stay here again.

The staff was helpful,and the breakfast was delicious. The pool was cloudy and the kids said there was too much chlorine in it. The property was nice and clean.

Place was nice, has an upscale vibe,

Room was not ready at 4pm for check in . I made it to the hotel after 6 pm and it took all night to get my room and they didn’t do anything but give me a couple of drinks at the bar this messed all my plans up for the night

I chose this hotel based on the positive reviews. The location was a huge plus, with plenty of shopping and dining nearby and easy access to the highways. The hotel itself is small but has a cute, unique vibe. When we arrived, there was a long line at check-in, and our room wasn’t ready even though it was an hour past check-in. Traveling with young kids after a flight made it a little frustrating, but the front desk staff was very polite. In fact, every employee we encountered had great customer service—they just seemed understaffed. The room was a decent size with a mini fridge and table. It looked clean at first, but our socks quickly turned black from the floors, and the shower head had noticeable mineral buildup. We also didn’t have enough towels and had to follow up before receiving them around 11 p.m. Housekeeping didn’t arrive until we returned for the evening, despite requesting service earlier in the day. The food was decent, and the pool and fitness center were small but adequate. The microwaves near the ice machine also needed cleaning. Overall, it was reasonably priced and fine for a short stay. It wasn’t a bad experience, but it wasn’t great either. I’d say it’s worth trying for yourself, but I’m not sure I’d stay here again.

Had to wait 2 Hours to book in my room. Waited 1 hour in the lobby to be able to get to the register just for them to tell me rooms weren't ready.

everything was great except the pool looked alittle dirty and it did have a lot of clorox which was burning the kids eyes . Only thing we were disappointed in. other than that clean room! nice staff!

This was a very beautiful place to stay. The aroma when you walk in will have you feeling very relaxed, it smelled like a vacation. The only down side (WHICH WAS NOT THERE FAULT) would be it took me about 3 hours or more to be checked into my room. But they were very accommodating due to this.

Took them 6hours to get my room ready but other then that the stay was great