Aurea Museum by Eurostars Hotel Company

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

This was an amazing historical property that exceeded any expectations

It’s not easy to write a negative review because the hotel itself is well maintained, the location is convenient, and the breakfast is excellent. Unfortunately, our experience was overshadowed by how the staff handled a problem. We stayed in a family room, and although we had politely requested in advance a bright room with a nice view (if available), we were assigned a dark room facing the inner courtyard with almost no natural daylight. The biggest disappointment, however, was the service. During housekeeping, our daughter’s expensive swimsuit was accidentally taken away together with the used bathrobes. Mistakes happen, and we completely understand that. What was frustrating was the hotel’s response. We reported the issue next morning we noticed it and were told they were investigating with their external laundry company and would get back to us. I informed hotel, that this is the day of our check-out and we have only half day to collect the missed item. We followed up several times during our stay, but each time we received the same answer: We’re still waiting for a verification. At one point, a receptionist even mentioned that guests’ personal belongings are offten collected with towels or bathrobes, but “it is not our fault” she said. Maybe it is time to review procedures?? Hotel receptionist, although she promossed to respond by 4pm, she never did. After our return to home country, my daughter called to hotel several times, unfortunately the swimsuit is not found.

Everyone was wonderful, especially Cape at check-in. This is a prime location to be able to easily walk to all the top destinations. We especially enjoyed the daily breakfast with wine or bubbles to start our day.

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What a great hotel in a great location! The staff was wonderful and accommodating. The location was great, just minutes away from the main attractions. The hotel is actually on a Roman ruin which is in itself amazing. Will definitely stay here again. It was a perfect spot and the afternoon glass of champagne/wine was a nice touch.

Very attentive staff. I arrived early knowing I would likely have to wait for my room. The young lady working the front desk said she would put a rush on it. They brought me a coffee and by the time I finished it my room was ready. It's a very nice building and the room was great.

Wonderful service and ideal location. Spacious rooms, modern, and top rated in every way. Excellent breakfast!

Simply perfect

outstanding facility and location with all that the staff was even better!!! Well done!!

Nice area. Clean and spacious room