Upon arriving on Wednesday evening, I waited approximately three hours to check in and was not able to access my room until around 8:00 PM. After an already exhausting day preparing for surgery, this was incredibly frustrating and unacceptable.
When I finally entered my room, I immediately noticed it smelled strongly of smoke. Even more concerning, there were used contact lenses on the floor, making it obvious that the room had not been properly cleaned or inspected before being assigned to a guest. This was especially alarming considering I was about to recover from surgery in what should have been a sanitary environment.
Because of the condition of the room, I had to be moved to another room. Unfortunately, that room was located near the pool area where there was extremely loud music for much of my stay. I specifically booked this hotel to recover from surgery, yet I spent my recovery listening to high-volume music while trying to rest. I called the front desk multiple times regarding the noise, but the issue was never adequately resolved.
Electric car charging station