Courtyard by Marriott New Orleans Westbank/Gretna

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

There were towels for only 1 person. Had wait at front desk several minutes for someone to show up to get assistance. Please know that you only receive room service if you are there for 3 nights. It was a family trip and I to keep all 3 rooms kept as well as purchase towels and cleaning supplies from Walmart because it seemed to inconvenience the front desk staff. However, there was a maintenance gentleman on staff that went out his way to help me. I didn't get his name, but his attitude, smile, demeanor, and professionalism was very pleasing.

The location was suboptimal, being across the Mississippi River from the French Quarter, although by car it was only 12 minutes away. The staff was very friendly and professional. However the room furniture was worn with a noticeable foot long tear in the lounge chair. Overall the price was decent, and the hotel staff was excellent, but I would spend more to be closer to restaurants/bars that New Orleans is known for.

The rooms were clean. Had to be moved because of construction noise but it was nice even with the construction going on. Love the indoor pool. Outside sitting area could be cleaner and I wish they served breakfast. Overall friendly, helpful staffand new rooms are nice. Best stay I have had in awhile at a hotel.

The staff here are always so helpful and wonderful. The beds are comfortable. You get a peaceful sleep and the check in and out processes are smooth. Every time I'm in the area, I make it a point to stay here. I have yet to be disappointed by anything.

Every staff member we encountered was extremely courteous, friendly, helpful and offered great customer service! Truly one of the best experiences we have ever had with a hotel staff.

We stayed at this hotel because of the proximity to the port and because it was said to have a restaurant. It was our first time in this area and I knew we would be tired after a long day of travel. I looked forward to not having to leave the hotel to search for food after checking in. However upon arrival we found that the restaurant was closed. Disappointing but a blessing. We tried the "restaurant" again in the morning for breakfast. It is a bistro with very limited options. The woman working there acted surly when we had diffculty finding something to order. Otherwise the front desk staff were pleasant and helpful. The room was basic but met our needs. Reason for 4 stars was the bistro/restaurant. I would not stay there again as we found closer hotels to the port.

clean room!

No coffee available for the early risers from the east coast, short staffing, mediocre attitudes. It is what it is. Elevator floors always sticky and dirty, just an obvious lack of effort to be excellent. So, i guess all normal if you want a normal mediocre lodging, knock yourself out.

Loves

Room was clean & hotel staff was very friendly & helpful. Would definitely stay again