ibis Massy

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

staff are helpful and friendly. My room was clean and quiet. Breakfast was good.

Lovely, clean hotel. Staff are really friendly and welcoming. Car park is great, especially as included in the price. Great location, not far from the city centre.

We enjoyed our stay at this hotel. All the staff we met were exceptional, especially Maeva. Our room was clean and the breakfast was great. Even though the hotel is near Orly airport, our room was well soundproofed and we slept well. There is a Hippopotamus restaurant and Burger King nearby, including a Lidl supermarket, all within a short walking distance. There is a bus stop outside the hotel. In terms of security, the hotel has a secure car park. Getting to central Paris takes approximately an hour and 15 mins on public transport. Can't recommend this hotel enough!

Unfortunately I had an incident where upon the second day of my stay, I returned to my room and noticed someone had opened my bag of sweets. Since it seemed petty, I did not report it. However on the third day of my stay, I went back to my room and someone had continued to help themselves to my sweets. I therefore reported the matter immediately. I was met by the hotel manager, Cynthia, the following morning who told me they would deal with the matter and apologised and offered my 2 bags of sweets as compensation. At the time I was taken aback by this gesture but upon reflection, I did return them after my day at work. Whilst I did receive an email from the manager acknowledging the situation at the time, a week on and o have not heard anything further. Along with the fact that I did not receive any proper compensation and was left feeling very unnerved, I would not recommend this hotel. A shame as it is perfectly situated for my work, the breakfast was superb and reception staff very welcome.

All services were great, staff were courteous, and room was quiet, warm and comfortable. Travelled with two small dogs, relatively cheap pet fee, and so quiet in room, no stranger-danger barking at all.

Easy check in

This was an overnight stay with the hotel selected primarily for location. It ticked all our boxes, and the young lady working reception/bar/food was very good.

Clean comfy hotel- exactly what you’d expect from a decent Ibis. Decent breakfast. Convenient location

Excellent value for money, very comfortable and clean.

Wonderful stay!!