Capital O Mimi Del Mar, Playa del Carmen

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Beautiful beach view. Great location! Beach front hotel steps to tourist zone.

Beautiful hotel and right there on the beach. I went for a quick get away with my mom and we both loved it, the balcony had a beautiful view of the beach, we were half a block from the quinta avenida and had beach beds included. Galia and Renato are both lovely. To be honest the only thing we didn't love was the bar tender's attitude when we asked him to lower the music level (at 9 AM on a Monday) and his food and driniks in general (he literally was listening to the radio but blasting it and said if he lowered the music, it was going to be empty, except we were the only clients and once others came most were elderly Americans, I was literally the only person under 40, but once we raised the concern with higher management the volume and quality improved. We only had food there once and it wasn't very good, but it is so close to La Quinta Avenida it doesn't really matter. Also a shout out to Jose, both me and my mom had a massage by him and my mom reckons he healed her from her chronic knee pain! As a last advice it would be nice if rooms had some sort of sofa to sit in as the bed is literally the only furniture in the room but overall we think it is amazing value for money and a great hotel!

Great view of the ocean and the staff were very friendly and helpful

We had a wonderful time at Capital O Mimi Del Mar. The new management are working tirelessly (and I do mean tirelessly) to improve the facilities. The staff were attentive and accommodating. The hotel is right on the beach with chairs ready for you to relax and spend the day watching the pelicans dive for their lunch.

Room smelled mold, water is dripping on the shower head and no hot water. Some flying bugs and no drinking water.

Upon arrival, the front desk, staff seemed really annoyed that we did not speak Spanish. The gentleman was very rude and rolled his eyes in annoyance,at his coworker we asked for room with an ocean view, instead, even though the hotel had several unoccupied rooms, they brought us to the back in a dark hallway and put us in a room that had windows overlooking garbage in the backyard, walked into the room. The room looked very rundown and not very clean. After travelling 6000 kilometers. and several thousand dollars we were not willing to accept the room so we rejected it and ended up staying at the Playa Palms hotel even though we did not have a reservation. They were very pleasant to deal with and very receptive and happy to help us out. even gave us free continental breakfast.

The hotel is very nice, charming, and a great value for the price. It’s in the perfect location right by the beach and just steps away from 5th Avenue. We loved walking along the beach and especially enjoyed walking 5th Avenue at night. The staff were very friendly and welcoming, always greeting us with a smile and even helping with our suitcases. Just a small note: it can be a little tricky to find at first since it’s right on the beach and there’s no direct parking. We had to park in a nearby lot and carry our bags down. Overall, it was a wonderful stay and we would definitely come back.

I checked in and 1st i had to pay a cleaning fee for each day ahead of time but unless you hand over your key they can't get in supposedly. Which is a bit uncomfortable. Also the bar only accepts cash while ever other place on the beach accepts cards. I also had money taken from my safe and shown that there was extra keys to my safe (when they were trying to prove the opposite). The wifi would go in and out regularly at night. Could happen during the day too but didn't hang out in my room. I won't be back to this hotel again.

Fridge didn't work, ceilings fan did not work and the A/C was not enough to cool the room

This hotel is in a great location but it is very tired and could use an upgrade. However, comfortable and close to everything