Hampton Inn Jacksonville-Downtown-I-95

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Ice machine on 5th floor was inoperative. There was a ceiling leak with a bucket catching water from the damaged celling in the lobby. Staff were polite and professional. The breakfast was a well appreciated amenity and the food service staff were outstanding with their cheerful morning greetings. The food service serving area was kept clean and well stocked. Very efficient and well managed operation.

I had a room or 3 nights. The room was never cleaned a single time. I will not stay at another hotel like this again.

This hotel was conveniently located.It was very clean.We loved the restaurant across the street.

Nice place to stay. Convenient to downtown.

Our experience for one night was really good. Clean room, good service and delicious breakfast.

The staff were super friendly and helpful. Miss Tina that takes care of the breakfast was so sweet and was a bright smile to start the day.

There was a concert in town when we stayed. There was a lobby of people waiting for their rooms to be ready. We had two rooms. One was ready at 4 be the other was ready by 5 pm. When we got to our first room the key wouldn't work. We went downstairs to get the key reprogrammed and still wouldn't work. I pulled on the door knob and a lady yelled someone is in here. When she answered the door she said she was wondering why my name and honors member number was up on the screen and it wasn't her information. Then one of our rooms didn't have conditioner or shower gel in the shower and the other room didn't have shampoo. They were completely empty. There was also something not identifiable sticking out of the shower drain and mildew around the sink. It appeared they were very understaffed and they were struggling emotionally as several staff members seemed frazzled and short when interacting with guests. They didn't have enough food made for the amount of guests for breakfast and 20 minutes after we were told food would be out in a minute they brought out biscuits but no sausage gravy. They were out of coffee creamer. They obviously were ill prepared for the amount of guests they were receiving this weekend or had a lot of callouts and weren't well enough staffed.

Good place to stay

Good location as to where I needed to go to. Wifi was useless

Breakfast was great friendly staff but weren't knowledgeable about the property and rooms weren't but every other day which is every day